HubSpot reviews

3.4

54% would recommend to a friend

(4,157 total reviews)
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Yamini Rangan

64% approve of CEO

49% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,157 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
3.0
Dec 3, 2021
Recommend
CEO approval
Business Outlook

Pros

- Most people I work with are great, supportive. My manager and team lead do make me feel that they care about me as a person. In general, positive environment - Love the free book program - Love that I actually can use the unlimited vacation benefit and my manager encourages me to use it

Cons

METRICS - Having to reach 14 web tickets or 23 chats per day + all follow-up cases is very unrealistic to be able to have the mindset to Solve For The Customer. - Our performance metrics go against the CORE value of the company SFTC. I can't go above and beyond for the customer with the mindset: I still have this many tickets/chats to complete, are you done so I can move on to the next customer? And how can we not have that mindset when we can only reach the metrics if we spend a minimum amount of time on each ticket, as short as possible. - With the stress of having to meet the metrics, you can't even enjoy team events because doesn't matter if that's team events or meetings, you're still expected to meet that metric.

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HubSpot Response
4y
Sorry to read of your frustration within Support--I had hoped some of the changes the leadership team made here would help, so I will ensure to work with our business partners and Support on any areas where we can best or better or partner here to improve. Thanks for sharing your feedback with us, Katie
1.0
Mar 23, 2021
Recommend
CEO approval
Business Outlook

Pros

The company culture is good as far as an external person in concern. Some of the people are pretty talented.

Cons

- Absolutely pathetic team leads. - Absolute micro-management - Since they try to show off that they have the best culture, the only way they can do the opposite is by being passive-aggressive. Leads retract on their own statements and have partial and targeted behavior. Giving a code review at midnight and expecting it to be addressed the next day before 8 am meeting. Since they are easily replaceable, they have an incentive in setting you up for a failure. - Doing the same work every day (this is true for most teams). You cannot change the teams until a year if you do not like the work. And even after a year, you are at the mercy of the reviews of the same people you are trying to get away from to change the team. - If you are smarter than your superiors, you are absolutely screwed (when I say seniors, they can be the same age as you or even younger, since they can make anyone a TL) - WFH is a joke. I am scrutinized even if I take lunch break more than half hour, or fail to reply to slack within 5 minutes. Really wish we were in office because I can at least go to the bathroom and may not be perceived as underperforming or just not attentive to work. - Adhering to best software practices is a forgotten thing I have survived for some time now but under absolute torture. No use reaching out to higher level management because the person higher up the food chain always wins. You cannot show the truth, if everyone hates it. Do not know when they will fire me, but expecting it sooner rather than later because this has happened to numerous other people., in the same way.

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HubSpot Response
5y
Sorry to hear that you've had such a horrible experience--I would love it if you were open to chatting with someone from my team more about this so we can help, but if you aren't comfortable doing that, I totally understand. This isn't the culture we built or stand for and I would love to help us learn from it and improve it working with eng leadership, so I'm working with our HRBP team to flag this to eng leadership and hear more on this one. -Katie
1.0
Feb 3, 2021

A Ruthless Grind

Recommend
CEO approval
Business Outlook

Pros

- Competitive Pay & Benefits - Unlimited PTO (depending on your role and manager) - WFH indefinitely

Cons

- Inferior product for enterprise customers compared to others in the market - Bizarre cult-like culture masks some serious internal rot - Lots of internal struggle with many different ways to game the system - Not all territories are the same no matter what they say - New rep are given low performing territories and expected to sink or swim - Company is growing quickly which leads to a lot of internal movement - Rapid change has lead to abysmal middle management only interested in their own success - Extreme metrics driven performance expectations often feels like you're beating your head against a wall

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HubSpot Response
5y
Sorry to hear that you had this experience in our sales org. This isn't consistent with others, both past and present, but that doesn't mean we can't learn something from this experience and how we can do better. I'm particularly sorry to hear you felt that new reps weren't set up to succeed and also that you feel that way about middle management. I'll keep an eye on this with the sales HRBPs, sorry to hear about your experience and thank you for the feedback. -Katie
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