Is Humana a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Humana have rated their employer with 3.3 out of 5 stars in 254 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Humana now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Humana .

Does Humana pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Humana with 3.5 out of 5 stars based on 254 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Humana.

How happy are Customer Service (CSR) professionals working at Humana?

38% of Customer Service (CSR) employees at Humana would recommend their employer to a friend. This rating has decreased by 18% in the past 12 months. Customer Service (CSR) professionals have also rated Humana with a 2.9 rating for work-life-balance, 3.3 rating for diversity and inclusion, 2.7 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 862 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 562 reviews)); "Work from home was good" ((in 490 reviews)); "The flexibility and people are great!" ((in 256 reviews)); "Humana truly has developed a great culture from the top down and values their employees health and well" ((in 218 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 150 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 144 reviews)); "Constant layoffs and the unknown status of your position." ((in 121 reviews)); "There was a complete destruction of our processes with no training until late afternoon the day before implementation." ((in 108 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 97 reviews))

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Humana

Humana Customer Service (CSR) reviews

3.3

38% would recommend to a friend

(254 total reviews)

Jim Rechtin

64% approve of CEO

46% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (254 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Humana with 3.3 out of 5 stars, based on 254 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

254 reviews

3.0

Jun 12, 2026

Short review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No micro management Pto is good

Cons

Schedules, managers do not allow any exceptions

5.0

Jan 29, 2026

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay was good. Management was decent.

Cons

My department was sold in a company reorganization.

4.0

Jan 28, 2026

Work life balance

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits friendly

Cons

Micro managing, long hour, stressful

Viewing 1 - 3 of 254 Reviews

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Humana Customer Service (CSR) reviews

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