Humana Customer Service (CSR) reviews

The training does not prepare you for this job whatsoever, they go over the basics just to have you left alone to figure out everything through mentor documents that are long and full of information that they want you to follow step by step, and you get graded off for it if you miss a long insane step. The calls are audited and they will grade you off for EVERYTHING even a minute of dead silence, very micromanaged position they will reprimand you for using the restroom you can get a warning for it. The calls must be above 95 for audits anything below even a 94 you can be terminated for, strict crazy rules. And don’t get me started on the customers they are so rude and nasty it’s like you have to be this fake robotic person to fulfill all their requests even while they treat you horrible. They don’t stick up for their employees or say you can hang up if someone is being difficult or cussing you out cause a claim got denied causing you to have mental health issues in the long run. They don’t have bonuses whatsoever and they expect you to have extra goals and things on top of your work load like volunteering and making you write out things that don’t even matter it’s insane. The best thing that happened was them letting me go. If you feel like you don’t like working under someone’s thumb I would look elsewhere.

First impression is that the trainer has a very low disposition to do the actual training. Dint feel welcoming at all and the first days tried to brush people off very quickly.