Humana reviews

3.6

61% would recommend to a friend

(7,607 total reviews)
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Jim Rechtin

60% approve of CEO

54% positive business outlook

Humana has an employee rating of 3.6 out of 5 stars, based on 7,607 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Humana employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

8K reviews
2.0
Mar 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Work from Home advantage was the best benefit of working for this company, and the ability to work while exploring different regions of the country.

Cons

Management style is top heavy, earning high salaries, and raises which are not passed down the line to the employees. There is no cost of living or annual raises, and little recognition for a job well done. Their Customer Service needs a vast overhaul - very frustrating for the members - but these concerns are not addressed. Directives from the Company are unrealistic, and are constantly changing. Their focus is on growth of the company by leaps and bounds, but do not hire/support the Teams that are required to fulfill these goals - hence, more and more work/expectations are piled on the workers, with no end in sight and no financial rewards for meeting these expectations. Additionally - the computer programs being used often fail causing loss of work time, but all work expectations remain. It is expected that the employee will work 50-60+ hours per week, including weekends to "meet business needs". This results in high level of stress and burnout - and less member interaction to meet quotas.

2.0
Jul 28, 2014
Recommend
CEO approval
Business Outlook

Pros

The benefits are good and start day one. Also they offer great education assistance.

Cons

Treat hard working employees like they are dispensable. Do everything in their power to ensure certain people receive raises. Confusing instructions and day to day last minute changes. Managers speak to you unprofessionally. They dont every want you to take time off no matter the reason. Expectations to be perfect are extremely high.

1.0
Jan 5, 2013

Over 40 and highly paid - Seek other employment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a large number of very nice people in the company. Salaries are competitive. The company is large enough that you can find another position if you are unhappy with your leadership.

Cons

The reason Humana has so many job openings is because they right-size every year between Sept. and Dec. This avoids paying MIP bonuses and reduces the long term debt that needs to be reported to stockholders. If you are not a director, but are over 40 and highly paid, it is likely to be you. Several years ago, I helped coach an associate who was over 40 and was given a severance of 1 month salary and told they were doing a bad job. With the letter was a printout of something called the "Over 40 List" that showed by role how many people who received such a "package" were in different age groups. Only one was under 40. (This list is no longer in the packets.) In the past, your management saw the paperwork about why you needed to be on medical leave or FMLA before it was sent to HR. Poor health also makes you a target . If you doubt this, look around at those who are right-sized and note how many are over 40 and how many more women are released than men - their health care costs are higher. Humana used to let everyone go on Fridays and usually at the end of the month. Having gotten smarter, now people are let go every day between Sept and Dec. This makes it almost impossible to file a class action lawsuit since all must file within 180 days for age discrimination. As other have stated, the health insurance is pitiful. One year, employee's renewals were changed to July so Humana could get feedback on he new benefit packages and software before delivering it to clients. This also allowed Humana to charge higher rates to employees for 6 months. Much of Humana's leadership is autocratic and extremely political. Many of those receiving poor "engagement scores" were given an associate who's primary role is to keep associates happy and get those scores up. Humana promotes many young talented people, but their salary increase for the promotion is minimal. This creates a situation where many of their associates make considerably more money than the manager. There is little management training before and after promotion and the lack of experience, arrogance and resentment makes associates over 40 a prime target when the just-in-time appraisals are done to target those who will be terminated. The outsourcers who handle long and short term disability have one mission, get your disability disapproved or get you back to work as soon as possible. They ignore your doctor's written statement that you are not ready to g back to work and harass those who are actually ill. Humana used to offer bonuses to managers but most of these have been eliminated. Salary increases are also higher for directors and above. This makes a huge variance between leadership and individual contributors or middle management.

Viewing 28 - 30 of 7,607 Reviews

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