Pros
Very few. I've stuck around for the tuition reimbursement while I'm completing my master's degree. if I could find another job that offered a comparable amount ($5000/year), I would be out the door as fast as I could. I've had worse health insurance (but that doesn't say much when you're working for a health insurance company).
Cons
Where do I start? Upper management continues to push productivity expectations to impossible heights. Leaders are completely out of touch with what most member-facing associates experience everyday, even though we voice our concerns - repeatedly. Management insists we must increase "quantity" while simultaneously improving "quality". Management refuses to admit that higher productivity standards result in low-quality, corner-cutting interactions with members. It’s all about your performance metrics - unfortunately the metrics are not built well enough to capture your work. Corporate arrogance reigns in thinking members benefit from being called multiple times a month (in my opinion the number of calls we make to members amounts to harassment). Middle management is stuck drinking upper management’s kool-aid and regurgitating it to member-facing associates. If you are an intelligent individual who speaks out when something is a-miss, you will never be hired or promoted to a manager position within the company. Independent thinkers need not apply. To become a manager you have to know the right people, and either keep your suggestions for company improvement to yourself or be completely ignorant to the corruption within. Since the acquisition by Aetna was announced (at 2am, on a holiday weekend, in an email to employees - this says it all!) things have gotten progressively more hostile. Nearly 40 employees in a specific position were informed in a company-wide email that if they did not have a master's degree, they would no longer be able to hold their current position. They've been told they can *try* to find a different position within the company (which pays significantly less) or accept severance. It's a crummy way to treat people, but this company does not see its associates as people, only money-making vessels. The fact that this company preaches well-being is a joke. They stress their employees to the point of burnout, and then expect us to "engage" in the company. Guess what? We don't have time to engage because of the workload....and most of us aren't really buying that you give a hoot about our well-being. High deductible health plans, reducing 401k employer matching and other well-being rewards aren't sending that message. From reading other reviews, it seems like some departments of the company are better than others to work for. Humana At Home has not been a pleasant experience for me. I bought in to the company "values" and worked my butt off for the first year, wondering why most co-workers who had been there longer were so apathetic. Now I know. I have seen many new employees come into the company with the same optimistic and hard-working attitude that I had, only to crash and burn a year later. It's sad, really. This company does not practice what it preaches.
