Is Humana a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Humana have rated their employer with 3.3 out of 5 stars in 254 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Humana now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Humana .

Does Humana pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Humana with 3.5 out of 5 stars based on 254 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Humana.

How happy are Customer Service (CSR) professionals working at Humana?

38% of Customer Service (CSR) employees at Humana would recommend their employer to a friend. This rating has decreased by 18% in the past 12 months. Customer Service (CSR) professionals have also rated Humana with a 2.9 rating for work-life-balance, 3.3 rating for diversity and inclusion, 2.7 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (64) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 860 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 560 reviews)); "Work from home is good" ((in 472 reviews)); "Great people and money for the work" ((in 268 reviews)); "Humana truly has developed a great culture from the top down and values their employees health and well" ((in 208 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 157 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 144 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 129 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 100 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 95 reviews))

Humana Customer Service (CSR) reviews

3.3

38% would recommend to a friend

(254 total reviews)

Jim Rechtin

64% approve of CEO

46% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (254 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Humana with 3.3 out of 5 stars, based on 254 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

254 reviews

1.0

Jan 8, 2014

The Tampa MSOP is management by favoritism, tattling, and it's a racist environment.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay was decent. PTO was accrued at a decent rate, just couldn't get it approved.

Cons

Back-stabbing, racist, couldn't get PTO approved, the term "team" is a joke, definitely favored employees get preferential treatment. The systems don't interact. For an insurance company the employee insurance plans were terrible.

4.0

Nov 25, 2013

Great company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lots of great benefits, plenty of open positions at locations nationwide.

Cons

High deductible insurance, loud unprofessional workplace, poor professionalism of supervising staff. Lots of on going harassment in all forms by the supervising staff.

2.0

Mar 22, 2013

Don't Believe Everything You Hear or See

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits and pay where good for a contact center.

Cons

Politics in the office keep alot of well qualified individuals from moving up in the company.

Viewing 247 - 249 of 254 Reviews

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Humana Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

The Tampa MSOP is management by favoritism, tattling, and it's a racist environment.

Great company

Don't Believe Everything You Hear or See

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