Truly dissapointed - I bought into the hype
Pros
The company itself is amazing - plenty of perks and benefits, and a seemingly relaxed culture that claims to promote growth from within. A great place to get a start if you're a salesperson, developer or software engineer but beware of any available "servicing" or entry-level roles.
Cons
The "work life balance" that is touted so frequently by Hyland recruiters is misleading - there are plenty of roles where this may be the case, but in a servicing department like mine (where we use our own software to perform a service for customers) it simply isn't the case. Long hours, not even remotely enough staff and a revolving door of leadership contributes to a nightmare environment where we don't even feel like we belong. Our own internal Tech Support and Services departments ignore us and only get involved after escalation of issues to Vice Presidents, and poorly-crafted solutions are quickly sold then passed off with no chance of success - clients are furious and requests for help (additional staff, enhancements to the software) are ignored or flat-out refused. The stress level is indescribable - calls from customers that demand answers and quote contracts that promised far more that the department could ever deliver. The company just wants to sell them OnBase software and uses us as a "value add" from a servicing perspective. We're set up to lose money and any bonus we're teased with is based off of revenue, so we're set up to fail. I've never been felt more daily anxiety and pressure to make miracles happen than at Hyland. Buyer beware.
