Hyland reviews

Only the jerks and soulless stay. They barely pay you entry level. They treat you like children. The ticketing process in GCS is terrible. Continues to get worse. Management in GCS is all a joke. They were their since day one more or less and have also lost their souls, but hey free beer, right? When I left I immediately got 40k MORE than Hyland paid me. Even if you can work OT for more your limited to 4 hours. Save yourself and look over Hyland. Did I mention when you’re on call you get about calls 3 a night for a week? Have fun

Their legacy software was built in 1990's (and still looks and acts like it). More recently, Hyland went and bought up a bunch of random products and have tried to assimilate each of them under some kind of ECM "umbrella" which has been a total disaster. Hyland now has a portfolio of products that are only loosely related (in the best sense of the term) In fact, many of these products are still competing with each other which makes for a rather odd dynamic when dealing with customers. They have failed their customers and employees with this terrible strategy and it seems that things are only getting worse with no innovation strategy but to consume the recurring revenue of competing or fringe products and try to weave those into their outdated processes. This practice of growth has the business buckling at that the edges and clearly it is not sustainable or scalable by any measure. It is evident that the management team really has no idea what direction the business is headed in and they have been essentially banking on the recurring revenue from an outdated and stale product line. The recent vision of "modernization" is about as far fetched as one could possibly be and they are charging customers for inferior software as if they are the only game in town. Second, the communication within this company is by far the worst I have ever experienced in my professional life. Each business unit might as well be on different planet. They are so far removed from one another that doing even simple tasks is a huge undertaking. If you enjoy guessing what the business messaging is or love employee gossip this is the place for you. Lastly, but certainly not least important. As other reviewers have pointed out, this company spends what must be countless hours and resources shaping their narrative. This type of "politicking" has been very effective in masking the fact that this company is struggling financially and the good employees are leaving the company in droves. It seems the main goal is gain recognition so that they can point to how great a company they are, when in reality they underpay their employees and opt for less expensive talent and cheap outcomes. You can tell the employees do not really care about the customer experience or the product. At this juncture it is all a numbers game and the business is simply trying to stay afloat with a bloated budget and nothing that really revolutionizes the ECM landscape. In the end they will fail trying to keep up with the companies that are more nimble and focused in their approach to their product line's. Today's company's that are more effective in the longer term focus on fewer things and make them better, Hyland is simply trying to delay the inevitable with its inorganic growth strategy and lack of innovation.