Is ICON a good company to work for?

ICON has an overall rating of 3.5 out of 5, based on over 6,565 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 63% of employees would recommend working at ICON to a friend and 50% have a positive outlook for the business. The best reviews about ICON have been left by employees working as Clinical Trial Specialist , CRA and Site Management Associate II .

Does ICON pay their employees well?

According to anonymously submitted Glassdoor reviews, ICON employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at ICON. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ICON?

63% of ICON employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ICON 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at ICON?

Clinical Research Associate (237) , Project Manager (192) , Clinical Trial Assistant (CTA) (181) , Senior CRA (181) , CRA I (162) , Clinical Trial Manager (115) , Clinical Trial Assistant (110) , Project Associate (108) , Study Start-Up Associate (73) , Drug Safety Associate (72) , CRA (70) , Senior Clinical Research Associate (69) , In House CRA (62) , CRA II (56) , Clinical Research Associate II (55)

What are the pros of working at ICON according to real employee reviews?

"Good benefits although they gave decreased over the last 10 years since I started working at this company." ((in 362 reviews)); "There are really great people that work for ICON and I love being in the team that I am in." ((in 237 reviews)); "Great team work and I feel like I can talk comfortably around everyone I work with" ((in 165 reviews)); "Managers were great and always open to place you somewhere else if you weren't happy in the current role." ((in 149 reviews)); "Great colleagues and FM very supportive." ((in 131 reviews))

What are the cons of working at ICON according to real employee reviews?

"Poor management with no vision." ((in 221 reviews)); "For all this reasons trying to make career starting as SMA requires many years of hard work and low salaries." ((in 213 reviews)); "No bonus in the strategic solutions side and promotions harder to achieve as need embedded employer agreement" ((in 183 reviews)); "Low pay and highly reliant on client investments" ((in 169 reviews)); "Very heavy workload and they are doing lots of layoffs to long term loyal employees in the US and Canada then re" ((in 52 reviews))

What are employees saying about ICON layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ICON layoffs and their outlook for job security at ICON in 2026.

What are the top reviewed ICON locations?

Raleigh , Blue Bell , Philadelphia , New York , North Wales , Brentwood , Lenexa , Houston , Nashville , Farmingdale , Durham , Chicago , Salt Lake City , Los Angeles , Wilmington , Boston , Phoenix , Atlanta , Dallas , San Antonio , Charlotte , San Diego , Whitesboro , Washington , Sugar Land , Charlottesville , Kansas City , San Francisco , Portland , Austin

ICON reviews

3.5

63% would recommend to a friend

(5,314 total reviews)

Barry Balfe

55% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,314 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ICON has an employee rating of 3.5 out of 5 stars, based on 5,314 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

5K reviews

1.0

Sep 14, 2014

Incompetent Management from Top Down

Manager

Recommend

CEO approval

Business Outlook

Pros

I honestly can't think of one Pro.

Cons

If you enjoy working for a company that has total disregard for its employees then ICON is the place for you! There used to be a lot of talented people that worked at ICON. However as leadership continues with their authoritarian style they will continue to drive people from the company. Envision the worst company to work for and that is exactly what ICON is.

2.0

Sep 5, 2014

A long term employee & very happy until @ 2/3 years ago with change in management.

Ctm

Recommend

CEO approval

Business Outlook

Pros

Employees generally are conscientious and focused on achieving/exceeding project goals and timelines and professional in dealings with each other. Managers actively involved in your career planning.

Cons

Many, many overseer's with focus on metrics, metrics, metrics. Constant & repetative follow up from multiple managers & upper level management impact time that could be spent actively completing workload and planning for upcoming or long-term study needs.

3.0

Sep 5, 2014

Springbroad

Clinical trial assistant

Recommend

CEO approval

Business Outlook

Pros

Friendly co-workers. Convenient location of the office. Good salary (if you had negotiated smart) and decent benefits. Good place to try and grasp fundamentals of how a CRO operates, and then enlist to another company.

Cons

Dead-end position; no options for advancing your career to a next level. Random assignment of studies and sites: some employees are pinned down by the ever-increasing workload, while others coast. No balance between private and profesional life. Management makes no atempts to retain the best and the brighest ("everyone is replacable" is the norm).

Viewing 5155 - 5157 of 5,314 Reviews

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Jobs at ICON

Informed Consent Writer

Clinical Trial Assistance

Blue Bell, PA

View job

Clinical Research Associate

Clinical Research Associate

Principal Medical Writer

ICON

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Incompetent Management from Top Down

A long term employee & very happy until @ 2/3 years ago with change in management.

Springbroad

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