It pains me to say this, but the greatest weakness (and, ironically, strength) within IQ Fiber is that most employees, within Operations anyway, have background in Telecommunications. I worked with at least 7 of my former coworkers (after leaving a large ISP) at IQ. If you are at all familiar with the Telecom industry, you will be familiar with the unspoken "cover yourself" policies, the unpredictable nature of management, the fast-paced, sometimes erratic direction of trends, the hilarious lack of effective interdepartmental communication, and the goals of each department being in stark contrast to almost every other dept. Most of the employees bring this understanding/mindset with them, and so from the heads of departments down to the field technicians, there is a drive to impress the guy above you, even if it means throwing every subordinate under the proverbial bus. I don't believe that Ted Schremp or Kim Smithers have a very clear picture of how some of the Managers/Supervisors treat their subordinates. These are not the words of a disgruntled ex-employee, but rather the words of someone who believed in Ted's vision for IQ Fiber. I believe it can go on to outperform Spectrum, Comcast, Time Warner, etc. If they truly encourage and listen to employee feedback, and be vigilant about avoiding the Telecom Mental Trap.
