Illumina reviews

3.3

46% would recommend to a friend

(2,557 total reviews)
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Jacob Thaysen

53% approve of CEO

33% positive business outlook

Illumina has an employee rating of 3.3 out of 5 stars, based on 2,557 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Illumina employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Mar 12, 2020
Recommend
CEO approval
Business Outlook

Pros

Work-life balance with flexible time off is great. 2 company shutdowns for weeks of 4th of July and Christmas Most people are easy to work with. Company stock grants for full time salary employees plus vcp and wellness bonus Free onsite gym Collegiate sports

Cons

I felt lucky and excited when I first received my offer to work here and it is unfortunate that my experience has been less than ideal and the cons outweigh the positives. INSTABILITY: I have only been here about 2 years and from from day one, I have seen multiple people have their positions eliminated from one day to the next. Recently, myself included. The severance package offered is not the greatest and rather than trying to retain you and helping you to find other internal positions, the company pairs you with an external career assistance recruiter that does very little to help you find a new position externally. UNPROFESSIONAL: For a company that "cares" about their employees, the way that lay offs are handled is in my opinion, completely unprofessional. There is no transparency or warnings for employees. My entire department was on the edge for months wondering when and who was going to be let go after rumors started circulating. Whenever clarification or reassurance was needed, directors and vps would provide vague answers like "all I can say is changes are coming". Not exactly the kind of thing you want to hear when you are being pushed even further to extend your resources and take on more work. It is demotivating and unnecessary stress. The actual layoff itself was also unprofessional and confusing. I received a meeting invite with no subject. The meeting lasted a total of 5 minutes. I was handed a packet, told to read it through on my own, and that it was optional from that point forward for me to come into the office and continue to work, yet I was told to turn in my badge and computer after the meeting and gather my things from my desk. I was not allowed to speak to anyone and someone would escort me out. It was a bit embarrassing and traumatic since it seemed like more of a firing than a lay-off. Even more infuriating was that they timed it right before performance evaluations and raises hit. I was encouraged to continue to apply internally and I was lucky to land an interview for a similar position within my ideal department. During the entire process, the recruiter made me feel like I was a top candidate and made it sound like I was a shoe-in for hire. The day before my final interview I received an offer from a different org and tried to do right by being transparent with the illumina recruiter. I gave them a head's up and asked about the details of my candidacy and the length of the process. In a very unprofessional manner, my third interview was cancelled 2 hours before and I was told they were going with a candidate with additional experience and they wanted to let me continue the interview since nothing was set in stone. It was very disheartening news to hear and made me feel like my time was being wasted and I was only given the interviews because of the lay-off situation I was in. NO ALIGNMENT AND TRANSPARENCY BETWEEN DEPARTMENTS: Each department kinda roams feral and does what they want without researching the impact and notifying other departments causing more work and stress for others. Additionally to this, job roles are not well defined or not grouped correctly so compliance gaps in training are created or irrelevant training is being inappropriately assigned. Unvalidated systems are feeding data into validated systems and later on discoveries are made that certain pieces of data are no longer in use, have been change, or were never populated upstream and causes more cleanup efforts No ownership for tackling ever increasing issues. Teams pass the buck between departments. LIMITED RESOURCES Many departments are understaffed forcing others to take on more work or share the workload with other understaffed departments. HIRING CONSULTING FIRMS Consulting firms constantly come in, set up systems or provide content, do their damage, then dip out, leaving FTEs to clean up the mess and adding to their workloads FOOD POISOINING Everyday there is a new post about someone getting sick from the ICafe food, or catering, or something random like finding plastic in the sandwiches. BATHROOM/BREAKROOM FACILITIES Are disgusting. For as fancy as the buildings look on the outside, you'd be surprised at how disgusting the facilities are on the inside. Every 3 days the toilets back up and overfill leaving a constant lingering stench, wet toilets and floors. The breakrooms also have an issue with brown water on occasion and sinks backing up. Some people also disrespect and disregard the cleaning and maintenance staff and create more work for them by failing to pick up after themselves if they make a mess. They look down upon them and it's sad to see. OPEN WORK SPACES Creates for noisey and nosey environments and lack of privacy. GROWTH The company has been expanding its lab spaces and thus restricting more and more buildings and floors and limiting already scarce meeting rooms. Good luck trying to book anything at HQB1. More growth also opens the question about where are the displaced departments going to be housed? I3 is at capacity in terms of parking and many now have to park at HQ and shuttle over which makes it slightly more inconvenient.

1.0
Mar 14, 2023

It is all a facade

Recommend
CEO approval
Business Outlook

Pros

The company events are *lavish*and occur often. Also an endless stream of ‘swag’!

Cons

Look no farther than the open letter from Carl Icahn to the shareholders. This organization is grossly mismanaged, irresponsible and needs an overhaul. The commercial organization (sales and marketing) is deeply deceptive and you will regularly be asked to compromise basic values. The monopoly is over and the market will correct itself in the coming 1-2 years, so if you seek to be on a team that is quickly unraveling then Illumina would be good place to land. The PR/ social media and DEI groups do an excellent job creating a facade this is a wonderful organization that is committed to doing the right thing. Once you get a peek behind the curtain, it is managed by a group of inept leaders that will only judge your work on your popularity status. The marketing group specifically is useless outside of creating illusions, which soon customers will be aware they have been sold something that doesn’t exist. It is led by a woman that should be removed and frankly investigated, along with the ceo. I joined this organization with the hopes of making an impact, but instead everyday I feel horrified my reputation will be associated with this ‘team’.

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Illumina Response
3y
Your comments are concerning because they are inconsistent with Illumina’s policies and practices. We are committed to maintaining a culture that is open, inclusive, and fair. It would be helpful to better understand your experiences. If you are willing to discuss your comments, please contact an HR representative at HumanResources@illumina.com
1.0
Apr 1, 2023

Bad management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very talented engineers and junior management. There us a lot to learn from you colleagues

Cons

Unfortunately middle and top management up to and especially including CEO are outsiders and have very little knowledge about the industry. The very first thing that struck me after joining the company was that there was nobody in the top tier management with biotech or medical science background. You cannot just take someone with great experience in network devices or printers put them in charge of the whole R&D team and expect any breakthrough in the field Illumina is in. The result showed up soon. After the previous CEO Jay Flatley retied, the company rolled on on the momentum but soon ran out of juice, not without help of the disastrous decisions by the leadership team. It is not easy to run into the ground a well established company that enjoys monopoly on the world market but the current management managed to do exactly that. The middle rank management was reshuffled quite often but every time it was the same story nobody who would be able to direct the company efforts to establish itself as a leader in biotech and medical field. Unlike the medium tier the top management would cling to their positions and not let anyone in. The disastrous example with cancer research efforts is one of the example how inept the current management is.

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