Illumina reviews

3.3

46% would recommend to a friend

(2,557 total reviews)
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Jacob Thaysen

53% approve of CEO

33% positive business outlook

Illumina has an employee rating of 3.3 out of 5 stars, based on 2,557 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Illumina employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Jan 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Great infrastructure and events. Innovative and fast paced environment. Good company growth if R&D delivers

Cons

1. Below par base salaries 2. Bonus dependent on company financial performance. Bonus not tied to individual performance 3. Quality meltdown: Ops quality and validation teams are good inviduals but untrained and ineffective as the quality processes themselves have holes and are incomplete. For example- projects in manufacturing could be delivered by a functional group without quality or validation oversight. Once deployed there will be gaps attributed to quality but they get shoved under the rug till they become audit findings and then all hell breaks looks 4. Groupism is rampant and unless you know someone, you will be pushed and shoved around without a straight forward career path. Lot of intrusions in your work by people who have the ear of management but have nothing to do with what you are working on. People are looking to move up by playing the blame game and taking credit for other peoples work. Young engineers are sold a dream but are not aware of how their work fits into the whole scheme of things. This mafia mentality is leading to a lot of high performers wanting to change groups or quit the company. Add to this the blindsiding of the VPs by simply providing the info that they need to hear and not the bigger picture leads to a lot of projects delivering solutions that Illumina does not need or may even be against Illuminas best interest. 5. Finance cost centers are poorly set up. Even managers and ADs do not have control over their finances 6. Hiring for the sake of headcount accumulation is rampant. No clear understanding of Illumina needs when creating departments or resourcing leads to over hiring and subsequent layoffs. Lot of smart people working on pet projects which may or may not be in Illuminas best interest. Moreover hiring in plenty causes dilution of team performance and standards. As a result you get few mediocre performers against all high performers 7. Some managers have been promoted into positions in which they have no experience. These managers stall the progress of the group leading to attrition or a lot of unhappy employees 8. Common for some employees to be working 12 hour days while some employees show up to work once in a blue moon. 9 Management wants to preserve status quo rather than make effective changes to benefit the company and the consumers. No appetite for out of the box thinking or using industry best practices. A lot of times you hear " This is how Illumina works" 10. Too many resources are spent on events and non productive activities. Though attractive for a lot of young professionals this causes lack of concentration 11. Bureaucracy and politics: Never before seen level of politics here. Honest employees beware. You are being made use of as pawns for others career growth. Of all the workplace issues, this is the worst. Mutiple people will be working on the same thing. Teams are created and set up only to further peoples influence rather than solving actual issues.

1.0
Nov 28, 2014

IA - no one is driving the bus

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It is a lovely facility. During the interview I found it refreshing that they were more concerned with practical skills and experience. This is a big change from the majority of companies that are more concerned with degrees and licenses that would have been obtained decades ago even though they are asking for an "experienced" employee. Yes, I have a Master's Degree in the field, but not the trendy license!.

Cons

I was interviewed by the 4 people in the IA department, but only worked for one and she had absolute control over what was done to me. This includes firing me for completing a project that when she gave it to me she openly stated she did not know how to do it or where to get the information. There was not any recourse or even any warning I was about to be fired. No one looked at what she did. She was just allowed to act as a spoiled child. I was under a woman who was in over her head. I was hired as a contractor to take some of the workload off her. I have extensive experience in this area so it did not seem to be a problem to me. It soon became clear she did not understand her job and was going to lash out at anyone who was a threat to her, i.e. know how to do the job. She got to the point where she spent many late night hours (seen on the emails) finding completely ridiculous, petty things for me to change on my work. I made the changes for her without saying a word. Upon completion I offered to walk her through the project she had told me she did not know how to do. Since it was complex and contained a lot of information it is not easy for anyone to follow. She immediately accused me of insufficient documentation and refused to listen to anything I had to say. In 2 days I had 5 different versions of the spreadsheet from her. She was not even looking at the most recent version I had which was available to her at any time. Clearly she was more interested in picking at it. Since she refused to accept that I knew anything, she got the person who did the project last year to review mine. She kept insisting last year was "easy" to understand and very consistent so I should just do it like it was done last year. On several occasions I tried to explain to her why this did not work. She was unable to discuss any of it. They, my supervisor and the person who did the project last year, decided to limit me to certain screen shots on the software because they did not know what many of mine were and did not bother to ask or read the explanations/documentation. When they decided to gang up on me for 2+ hours to "show me how to do it", the numbers did not work in the formula they required me to use! We all sat there and saw it. I was then told to use an alternate method and just explain to the auditors what I did when the formula did not fit the back up. Clearly their numbers and "consistent/easy to understand" system did not work. I was about to find out I was going to be held responsible for last year's work being less than consistant. I went in the next day and began to work on other samples of this test. I believed I had found a way to give her something she could understand as well as make the numbers work as I needed them to do with the formula they required me to use. I will not give numbers that do not work. If the incorrect numbers/documentation were discovered I would clearly and rightfully be responsible for unacceptable work. She did not speak to me the next day. How childish can you be? I worked all day coming up with the new system and combining all the spreadsheet versions she had created. Sat, the next day I received a call from the recruiter saying they claimed I could not take constructive criticism and was fired. No one in the dept. did anything. It seems she was not required to ask anyone before firing me and/or no one thought it reasonable to ask me what was happening or look at my work. Why interview me when you are going to let her be the immature and incompetent person she is and take it out on whoever you all hired? Clearly maturity and competence are not required for a position in this company.

1.0
Jul 25, 2017

Stop Drinking the Kool-Aid: Watch Bad Managers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice location Attractive campus Good technology (that may become commoditized soon)

Cons

Very siloed culture A lot of trash talks, emotional bullying and turf wars Immature and entitled middle managers that lack integrity Managerial incompetency leads to a toxic/hostile environment Managers don't want to hear feedback from employees/customers, and are fast to kill the messenger Managers play favorites Lack of processes managers are supposed to follow; available processes are barely followed Constant change of directions Every manager in marketing thinks they know marketing, with no competency standards, no marketing processes and no real marketing in place No compassion for and no acknowledgement of organizational challenges Non-existent people and career development

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Illumina Response
8y
Thank you for sharing your experience, and while it’s difficult to read a review like this, your feedback is critical for us to grow and improve. We do want to make sure that every employee at Illumina, anywhere in the world, is treated respectfully: as an individual, for their work, their ideas and for the diversity that makes our company strong. I encourage you to reach out to me for help, and to share your experiences (my cell phone number is in the employee directory). If you are not comfortable, rest assured that we are working to identify, understand and address the concerns you have raised. We are working on a number of projects where your voice would help us and I would love to hear from you. Thank you again for your willingness to share. - Sue McGrath, VP Human Resources
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