Pros
Some of the coworkers were incredibly intelligent and kind.
Cons
Where do I even begin? They had their first layoff back in January 2020. This came as a surprise to many people because we all thought the company was doing well. The CEO hyped the entire company up by projecting that we'll sign one of the biggest e-commerce company as one of our clients. This actually never happened on paper as it was just all early-stage talks. The business model was also a joke. What started out as a second opinion concierge turned into a major call-center. We constantly hired Care Coordinators to help mitigate the volume and calls. Salespeople weren't hitting their quotas because the product itself wasn't anything to "wow" for in customers' eyes. The leadership said all the right things and fed lies to the employees. The severance package was based on seniority and many people who were let go only worked at Grand Rounds for less than a year. Therefore, they were screwed because the severance package only lasted them a month. How ironic that they want to help sick patients but they can't even take care of their employees. Stay away from this employer at all costs!
