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      Included Health

      Engaged Employer

      Included Health reviews

      3.1

      44% would recommend to a friend

      (688 total reviews)
      avatar

      Owen Tripp

      56% approve of CEO

      42% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.3

      Compensation and benefits

      3.2

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.7

      Senior management

      Included Health has an employee rating of 3.1 out of 5 stars, based on 688 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Included Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      688 reviews
      5.0
      Jan 19, 2020

      Actually making the healthcare system better

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      A mission-driven company that is making healthcare better. The hundreds of personal healthcare assistants across the country actually care about patients. They navigate patients through their most complex journeys with empathy and understanding. The team shares a common value of care about the people who they help.

      Cons

      Sometimes IT infrastructure lags behind growth. Getting onboarded can take longer than it should; lots of lag times between sessions without work to be done yet.

      avatar
      Included Health Response
      6y
      Thank you for sharing your feedback! We are honored to attract a great team of people who are passionate about and dedicated to our mission. The genuine care and determination our team members invest in every interaction with our members is truly extraordinary and makes all the difference. Thank you for your contributions to making what we do possible. Also, you will be excited to see that a cross-functional team has been hard at work reimagining our onboarding process to make it as seamless, supportive and engaging as possible. Look for meaningful updates in 2020 in the weeks to come!
      1.0
      Jan 19, 2020

      I have been working at Grand Rounds for almost 6 months now

      Care coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      We help people find high quality doctors and health care

      Cons

      We are so busy that it is running us into the ground on top of being micromanaged. This place has become more of an insurance company. It has changed so much just from when I first started from a place that wanted to change the face of healthcare and that actually took amazing care of their employees. They recently jumped too quickly and laid off almost half of our office while telling us the company is stable but they probably made too deep of employee cuts and that they want to invest into something we’ve already been doing that won’t even be expanding.

      avatar
      Included Health Response
      6y
      Thank you for taking the time to share your feedback. We continually assess our forecasting and operating plans to ensure we are staffed to meet customer and member demands. As we introduce new products and services, we refine that over time. We value the hard work everyone invests to make our company successful and are grateful that our team keeps our mission and members front and center through the ups and downs of change.
      5.0
      Jan 17, 2020

      Keeping Empathy at the Center of the Business

      Chief of staff
      Recommend
      CEO approval
      Business Outlook

      Pros

      + Strategy and decision making focused on delivering a world-class Member experience, building products with the end-user at the forefront + A culture that values employees, in addition to technical IP and product, as the delivery mechanism for impacting customers + A management team that values the perspective of employees and encourages open debate + A (truly) mission-oriented digital healthcare technology company

      Cons

      + The pace of change can be overwhelming for teams as the company moves toward having a two-product portfolio and expands into the healthcare navigation space

      avatar
      Included Health Response
      6y
      Thank you for your thoughtful feedback! While change is necessary as we scale, our mission will always be the bedrock upon which Grand Rounds is built. We are excited by the high-value member experience our team is creating by applying their expertise, technical capabilities and human compassion. We have a unique opportunity to redefine the healthcare Navigation space and drive improved outcomes (quality + financial) for all - and our time is now. Thank you for your contributions and for helping us stay true to what is most important - our members and our mission.
      Viewing 523 - 525 of 688 Reviews
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      ReviewsIncluded Health reviews

      Glassdoor has 741 Included Health reviews submitted anonymously by Included Health employees. Read employee reviews and ratings on Glassdoor to decide if Included Health is right for you.