Included Health reviews

3.1

44% would recommend to a friend

(687 total reviews)
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Owen Tripp

56% approve of CEO

42% positive business outlook

Included Health has an employee rating of 3.1 out of 5 stars, based on 687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Included Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

687 reviews
1.0
Jul 20, 2025

Org charts are constantly shifting

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO, remote first workplace

Cons

Organizational changes, constant layoffs, people are always fearing they will lose their jobs. Overworked. There’s never enough time to do all the work that’s needed or requested. Clients are given a lot of leeway which means we are constantly changing things on the shortest deadlines. Leaders feel disingenuous and at the end of the day, only seem to care about what you can do to make them look good to their boss and what’s best for your career. Oh also career growth? Basically nonexistent. They promise things. But managers are waiting for you to quit. Nepotism is abound. Beware. Please save your sanity.

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Included Health Response
9mo
The experience you've described is not the one we want for our team members. We take your comments on change, bandwidth, and leadership seriously and are committed to fostering a culture of trust and collaboration. Your Manager or Talent Partner is available to provide support, and we encourage you to speak with them about this.
3.0
Jul 20, 2025

Toxic positivity

Recommend
CEO approval
Business Outlook

Pros

Remote first work, pay is above average for call center work

Cons

Toxic positivity, leadership is all over the place and don't have a grasp on processes from one person to the next, training is lacking.

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Included Health Response
9mo
We are happy to hear you appreciated our remote-first environment and also take your comments on leadership and training seriously. We're dedicated to cultivating a workplace where our team members can thrive and will share this feedback internally. Thank you for all you contributed throughout your time on the team.
3.0
Jul 16, 2025

A Mixed Bag

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Remote work - Unlimited PTO for salaried employees - Competitive Salary - Most employees are committed and mission-driven

Cons

- Out of touch C-suite - Constant change and turmoil - Commitment to incompetent mid-level leaders/playing favorites - Uncertainty in company's future stability - Benefits are really expensive - especially if you have a family

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Included Health Response
11mo
Thanks for taking time to share this feedback, and for all you contributed throughout your time on the team. We’re glad to hear some aspects of your experience were positive, and we also take your concerns seriously. We’ll be sharing this with leadership as part of our ongoing work to improve and support our team more effectively.
Viewing 52 - 54 of 687 Reviews

Glassdoor has 740 Included Health reviews submitted anonymously by Included Health employees. Read employee reviews and ratings on Glassdoor to decide if Included Health is right for you.