Included Health reviews

3.1

44% would recommend to a friend

(687 total reviews)
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Owen Tripp

56% approve of CEO

42% positive business outlook

Included Health has an employee rating of 3.1 out of 5 stars, based on 687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Included Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

687 reviews
1.0
Jun 15, 2024

Bad work environment

Recommend
CEO approval
Business Outlook

Pros

Good salary, benefits and vacations

Cons

- For the company you are only relevant if you have a management position - A lot of bureaucracy, if you have an idea, suggestion or complaint you have to communicate with multiple people and it is not a guarantee that they will listen to you - There is poor planning in work tasks, many times you have weeks or months to do a small implementation and other times you only have 1 or 2 days to finish something that requires much more time

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Included Health Response
1y
Thanks so much for taking the time to share this feedback! This sounds super frustrating and is never the experience we want for anyone. We’re actively working to launch recognition programs across the company and to streamline our processes to reduce bureaucracy and improve planning. Your review offers important insight for us as we make these changes.
2.0
Dec 9, 2022
Recommend
CEO approval
Business Outlook

Pros

- It is nice to build something that is helping people and the company is clear about its mission to make healthcare better - decent outlook for business (but at what cost?) - remote friendly

Cons

- one of the most ruthless corporate cultures I've been part of: gaslighting, micromanagement, fear-driven, and backstabbing. Management will reward these folks and cover it up with corporate hogwash, which just encourages this behavior. - everyone is overworked and burning out - engineering systems are not good with tons of issues and noisy on call. Lots of subject matter experts have left the company already. - it was sad to see a lot of kind people depart with the changing culture after the merger - everyone is too busy and swamped to actually help you out - benefits and pay could be better

2.0
Aug 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Positive attitude shown by high level executives

Cons

There's no clear onboarding process and manager's expectations for developers are too high. Management expects new team members to be contributing pristine code after just two weeks (Maybe even first week) of becoming familiar with their very complicated code base. One developer was interviewed for their work in one programming language, then assigned to a completely different one and scolded for not being fast or proficient enough in that language. Devs are expected to write code that does not have to be reviewed by anybody, since tech leads are too busy being on call to pay attention to their onboarding process. Too many managers means poor definition of responsibilities, so you end up in meetings with twelve people, none of which know what the meeting is for. Many projects are poorly defined from the get-go and require writing the same features over and over because of short sightedness of the technical leadership.

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Included Health Response
2y
Our Orientation and Onboarding program is something we continue to grow and iterate on company-wide, as well as think about at the functional level. This is important feedback as we think about team-specific onboarding processes - thank you.
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Glassdoor has 740 Included Health reviews submitted anonymously by Included Health employees. Read employee reviews and ratings on Glassdoor to decide if Included Health is right for you.