Does Independence Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Independence Blue Cross employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Independence Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Independence Blue Cross?

52% of Independence Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Independence Blue Cross 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Independence Blue Cross?

Customer Service Representative (47) , Intern (19) , Customer Service Representative (CSR) (18) , Manager (18) , Business Analyst (16) , Project Manager (15) , Business Systems Analyst (13) , Director (13) , Analyst (10) , Research Analyst (9) , Billing Analyst (8) , Actuarial Analyst (7) , Lead Business Systems Analyst (6) , Member Service Representative (6) , Senior Business Analyst (6)

What are the pros of working at Independence Blue Cross according to real employee reviews?

"Companies offers great benefits to full time employees" ((in 93 reviews)); "Great people to work with" ((in 46 reviews)); "Great culture and envirmonent to be in" ((in 39 reviews)); "Great coworkers & office perks (gym)" ((in 20 reviews)); "The employees are great ar a personal level." ((in 18 reviews))

What are the cons of working at Independence Blue Cross according to real employee reviews?

"Haven't seen this kind of poor management elsewhere." ((in 47 reviews)); "Pay. Starting salary is low." ((in 20 reviews)); "People are most likely stressed or bitter due to layoffs and having more work dumped on them." ((in 20 reviews)); "The company has a senior leadership that is very detached from the real "pulse" of the associates and listens to consultants more than their FTEs." ((in 20 reviews)); "Poor communication from upper management and difficult onboarding with their technology" ((in 12 reviews))

What are employees saying about Independence Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Independence Blue Cross layoffs and their outlook for job security at Independence Blue Cross in 2026.

What are the top reviewed Independence Blue Cross locations?

Philadelphia , Phila , Mount Laurel , Houston , Wilmington , Jacksonville , Edison , Collingswood , Magnolia , Fairfax , Dallas , Philadelphia , Green , Sacramento , Plymouth , Ambler , Bala Cynwyd , Bensalem , Drexel Hill , Glenside , Havertown , Huntingdon Valley , Lansdale , Norristown , Plymouth Meeting , Upper Darby , Wynnewood , Penn , New Philadelphia , Miami

Independence Blue Cross reviews

3.5

52% would recommend to a friend

(767 total reviews)

Gregory E. Deavens

48% approve of CEO

47% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Independence Blue Cross has an employee rating of 3.5 out of 5 stars, based on 767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Independence Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

767 reviews

3.0

Sep 15, 2015

Nine Years at IBC

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I had the pleasure of working with co-workers who did their job effectively, efficiently and with a smile.

Cons

Major reorganizations every six months. IBC had no contingency plan in place for when the Highmark deal fell through. The Operations department continued to hire directors/managers with no health insurance experience. Some directors/managers were gossipy and vindictive.

3.0

Sep 10, 2015

Potential but lacking

Senior cash applications analyst

Recommend

CEO approval

Business Outlook

Pros

A well known organization in the area that gives back to the community and it's employees for the most part. Free on site gym membership inter department team building Discounted insurance premiums

Cons

This organization seems to still be living in the past . Closer to my departure they merged with another insurance company and it was so poorly executed it caused huge strains on customers both internally and externally. There was a mass amount of chaos and no one knew what to do. Unreasonable amounts of forced overtime and take home work became the norm. I saw the transitions internally and found that people gaining management positions had not clue on the day to day or even running a department . A lot of promotions and removals were all About politics . Many seasoned professionals were also still Stuck in a old world mentality .

5.0

Sep 8, 2015

Quality Data Analyst for Health Claims

Quality data analyst

Recommend

CEO approval

Business Outlook

Pros

It was a Company that I could grow with, with very high standards for Member and Clients. Our Moto was "Once and Done:.

Cons

I worked for IBC nd an think of no Cons at this time. I miss my job and Associates I worked with. Relocating was best for my family.

Viewing 616 - 618 of 767 Reviews

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Jobs at Independence Blue Cross

Customer Service Rep (Member Help Team)

Senior Data & Reporting Specialist

Health Coach RN - remote (PA/NJ/DE)

Philadelphia, PA

View job

Issue Resolution Specialist

College Co-op: Supplemental Programs Business Analyst