Does Independence Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Independence Blue Cross employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Independence Blue Cross. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Independence Blue Cross?

55% of Independence Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Independence Blue Cross 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Independence Blue Cross?

Customer Service Representative (47) , Intern (19) , Customer Service Representative (CSR) (18) , Manager (18) , Business Analyst (16) , Project Manager (15) , Business Systems Analyst (13) , Director (13) , Analyst (10) , Research Analyst (9) , Billing Analyst (8) , Actuarial Analyst (7) , Lead Business Systems Analyst (6) , Member Service Representative (6) , Senior Business Analyst (6)

What are the pros of working at Independence Blue Cross according to real employee reviews?

"Good benefit and time off." ((in 97 reviews)); "Good work life balance and ability to work from home." ((in 50 reviews)); "great people to work with" ((in 49 reviews)); "Great culture and envirmonent to be in" ((in 33 reviews)); "The employees are great ar a personal level." ((in 19 reviews))

What are the cons of working at Independence Blue Cross according to real employee reviews?

"Haven't seen this kind of poor management elsewhere." ((in 39 reviews)); "The company has a senior leadership that is very detached from the real "pulse" of the associates and listens to consultants more than their FTEs." ((in 20 reviews)); "Pay. Starting salary is low." ((in 18 reviews)); "Budget Adjustments due to layoffs" ((in 18 reviews)); "Poor communication from upper management and difficult onboarding with their technology" ((in 11 reviews))

What are employees saying about Independence Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Independence Blue Cross layoffs and their outlook for job security at Independence Blue Cross in 2026.

What are the top reviewed Independence Blue Cross locations?

Philadelphia , Phila , Mount Laurel , Houston , Wilmington , Jacksonville , Edison , Collingswood , Magnolia , Fairfax , Dallas , Philadelphia , Green , Sacramento , Plymouth , Ambler , Bala Cynwyd , Bensalem , Drexel Hill , Glenside , Havertown , Huntingdon Valley , Lansdale , Norristown , Plymouth Meeting , Upper Darby , Wynnewood , Penn , New Philadelphia , Miami

Independence Blue Cross reviews

3.5

55% would recommend to a friend

(767 total reviews)

Gregory E. Deavens

48% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Independence Blue Cross has an employee rating of 3.5 out of 5 stars, based on 767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Independence Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

767 reviews

2.0

Feb 12, 2024

After 16 years with IBX and 2 years under current exec leadership, it feels like the beginning of the end.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people that I've met over the years have been so amazing, kind, and caring, no matter the department. WE ARE IBX.

Cons

CEO & CPO do NOT have the best interests of IBX at heart. Lack of transparency and deceitful business practices, CEO has been preparing for a "street fight" with Highmark coming to town. I guess they're using the same tactics with the employees too. Bring your brass knuckles if you plan to stay, no one has your back so be prepared to fend for yourself.

1.0

Feb 11, 2024

Company does not care about employees; we are all replaceable

Anaylst

Recommend

CEO approval

Business Outlook

Pros

PTO Time ( 3 weeks with 1 week increase every 5 years)

Cons

Hybrid- We were officially hybrid of choice as of 2023 (remotely worked since 2020), less than 1 year they changed the policy with only a 30 to 60 day notice with no consideration for employees. They care about the politics and whomever back they are scratching in Philadelphia Misleading company Barely 2% yearly raises low morale low pay

2.0

Feb 10, 2024

I needed better pay

Project manager

Recommend

CEO approval

Business Outlook

Pros

hybrid of choice flexibility in work location.

Cons

The pay was not competitive.

Viewing 133 - 135 of 767 Reviews

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Jobs at Independence Blue Cross

Customer Service Rep (Member Help Team)

Supervisor- Operations

Research Analyst (Medical Policy) - Hybrid (PA/NJ/DE)

Philadelphia, PA

View job

Health Coach RN - remote (PA/NJ/DE)