Does Independence Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Independence Blue Cross employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Independence Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Independence Blue Cross?

52% of Independence Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Independence Blue Cross 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Independence Blue Cross?

Customer Service Representative (47) , Intern (19) , Customer Service Representative (CSR) (18) , Manager (18) , Business Analyst (16) , Project Manager (15) , Business Systems Analyst (13) , Director (13) , Analyst (10) , Research Analyst (9) , Billing Analyst (8) , Actuarial Analyst (7) , Lead Business Systems Analyst (6) , Member Service Representative (6) , Senior Business Analyst (6)

What are the pros of working at Independence Blue Cross according to real employee reviews?

"Good benefit and time off." ((in 104 reviews)); "great people to work with" ((in 47 reviews)); "Great culture and envirmonent to be in" ((in 35 reviews)); "Great coworkers & office perks (gym)" ((in 19 reviews)); "Great company friendly work environment" ((in 17 reviews))

What are the cons of working at Independence Blue Cross according to real employee reviews?

"Haven't seen this kind of poor management elsewhere." ((in 42 reviews)); "The company has a senior leadership that is very detached from the real "pulse" of the associates and listens to consultants more than their FTEs." ((in 19 reviews)); "Pay. Starting salary is low." ((in 18 reviews)); "People are most likely stressed or bitter due to layoffs and having more work dumped on them." ((in 18 reviews)); "Poor communication from upper management and difficult onboarding with their technology" ((in 13 reviews))

What are employees saying about Independence Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Independence Blue Cross layoffs and their outlook for job security at Independence Blue Cross in 2026.

What are the top reviewed Independence Blue Cross locations?

Philadelphia , Phila , Mount Laurel , Houston , Wilmington , Jacksonville , Edison , Collingswood , Magnolia , Fairfax , Dallas , Philadelphia , Green , Sacramento , Plymouth , Ambler , Bala Cynwyd , Bensalem , Drexel Hill , Glenside , Havertown , Huntingdon Valley , Lansdale , Norristown , Plymouth Meeting , Upper Darby , Wynnewood , Penn , New Philadelphia , Miami

Independence Blue Cross reviews

3.5

52% would recommend to a friend

(767 total reviews)

Gregory E. Deavens

48% approve of CEO

47% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Independence Blue Cross has an employee rating of 3.5 out of 5 stars, based on 767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Independence Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

767 reviews

2.0

Apr 28, 2016

stressful phone customer service job

Member service, provider service and billing phone representative

Recommend

CEO approval

Business Outlook

Pros

paid time off, 401k. above minimum wage salary, paid job training.

Cons

Feel like a robot on the phones. back to back calls, no time off the phone. stressful, screaming and yelling customers, Highhly micro managed environment. they will look for u in the bathroom. furthermore, management policies and incompetent, reactive environment causes more customer service nightmare thus resulting in higher call volumes.

2.0

Apr 4, 2016

Client Service Rep

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits are ok not that great for an insurance company, pays more than most companies in the area, free gym membership, fitness classes offered

Cons

bad training, management not very helpful, feels like you work in a complaint department

4.0

Mar 22, 2016

Good place to work depending on the department you are in

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Stay away from the Underwriting department. After Obamacare took affect, the department laid-off half the employees in this department. In 2013, they made every employee in the department "re-apply" for their jobs. A good group of people were laid-off after that year and morale went downhill since then. I once worked with managers who are now out of their management position and are senior underwriters instead. On the other hand, benefits are good. There is an entire cafeteria floor and free gym. So it really depends on the department you work in. Some departments are good, while others you need to stay away from.

Cons

Very conservative environment; Tend to pass on really good external candidates for internal hires

Viewing 217 - 219 of 767 Reviews

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Jobs at Independence Blue Cross

Customer Service Rep (Member Help Team)

Manager - Operations-(AHNJ) Hybrid

Supervisor- Operations

Health Coach RN - remote (PA/NJ/DE)

Supervisor Operations