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      Independence Blue Cross

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      Independence Blue Cross reviews

      3.5

      55% would recommend to a friend

      (766 total reviews)

      Gregory E. Deavens

      48% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Independence Blue Cross has an employee rating of 3.5 out of 5 stars, based on 766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Independence Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      766 reviews
      3.0
      Feb 15, 2024

      IBC

      Enrollment specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, associate resource groups, career development and advancement

      Cons

      Returning to the office, lack of communication

      2.0
      Oct 31, 2022

      Not worth all the effort

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      1.WFH- and company supplies all equipment. 2.Insurance starts on first day of employment. 3. Extensive training(8-9weeks). 4. Paid every two weeks(no week and hold)

      Cons

      1.System crashing daily(Avaya oneX, in house system CSD) 2.The training although extensive was very overwhelming it seemed that IBC was training us for 3 different dept rolled into one dept. too much work not enough pay. 3. Misrepresented the full time-I expected 40 hrs IBC fulltime 37.5 hrs(and this wasn't told to us until we signed contract w/company(shady) 4. Bids for time off( sketchy) and if the time is taken by another coworker then you were unable to take paid time off (it would come out of your check) 5.I live in Texas and since I am outside of PA county. The physicians weren't a part of IBC so I wasn't able to locate a PCP in my area without jumping through hoops, so technically, I was paying for insurance I couldn't use and again I only realized this when I joined and looked for a PCP in my local area. 6.Needless to say they have high turn overs in their customer service dept.

      1.0
      Dec 31, 2015

      CSR

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only pros, is the geographical location

      Cons

      There is no room for growth, very low salary, no accountibility from middle management up, they treat call center reps as replacable units of production, very vendictive management

      Viewing 25 - 27 of 766 Reviews
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      ReviewsIndependence Blue Cross reviews

      Glassdoor has 900 Independence Blue Cross reviews submitted anonymously by Independence Blue Cross employees. Read employee reviews and ratings on Glassdoor to decide if Independence Blue Cross is right for you.