Is Independence Village a good company to work for?

Independence Village has an overall rating of 4.8 out of 5, based on over 452 reviews left anonymously by employees. This rating has increased by 9% over the last 12 months. 95% of employees would recommend working at Independence Village to a friend and 95% have a positive outlook for the business. The best reviews about Independence Village have been left by employees working as Executive Director , Front Desk Receptionist and Wellness Director .

Does Independence Village pay their employees well?

According to anonymously submitted Glassdoor reviews, Independence Village employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Independence Village. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Independence Village?

95% of Independence Village employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Independence Village 4.5 out of 5 for work life balance, 4.8 for culture and values and 4.8 for career opportunities.

What are the top reviewed jobs at Independence Village?

Executive Director (18) , Server (17) , Front Desk Receptionist (16) , Wellness Director (16) , Housekeeper (14) , Life Enrichment Assistant (14) , Resident Assistant (10) , Life Enrichment Director (9) , Receptionist (9) , Certified Nursing Assistant CNA (8) , Executive Chef (8) , Food Server (8) , Community Specialist (7) , Lead Receptionist (7) , Cook (6)

What are the pros of working at Independence Village according to real employee reviews?

"staff is great and friendly" ((in 35 reviews)); "Great management" ((in 19 reviews)); "Great people to work for and with." ((in 18 reviews)); "The residents are amazing and I love interacting with them everyday" ((in 18 reviews)); "Positive employee first culture." ((in 10 reviews))

What are the cons of working at Independence Village according to real employee reviews?

"Pay is low compared to competitors at other retirement communities" ((in 18 reviews)); "Communication can be lacking and confusing at times." ((in 7 reviews))

What are the top reviewed Independence Village locations?

Plymouth , White Lake , Grand Ledge , Oxford , Midland , Frankenmuth , Petoskey , Avon Lake , Aurora , Brighton , Ames , Columbus , Indianapolis , Zionsville , Fishers , Ankeny , Detroit , Pella , Milford , Saginaw , Avon , Noblesville , Des Moines , Waukee , Howell , Madison Heights , Northville , Walled Lake , Waterford , Michigan Center

Independence Village reviews

4.8

95% would recommend to a friend

(448 total reviews)

John Fitzpatrick

96% approve of CEO

95% positive business outlook

Ratings by category

4.8

Culture & values

4.8

Diversity & inclusion

4.8

Career opportunities

4.7

Senior management

4.5

Work/Life balance

4.4

Compensation and benefits

Independence Village has an employee rating of 4.8 out of 5 stars, based on 448 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Independence Village employee rating is 40% above average for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

448 reviews

5.0

Nov 14, 2015

A business for people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Let me give a little insight to my employment back ground with this company. I worked for this company when it first open its doors, but had many personal issues with family and finances and left after working for the company for 2 years. It was very difficult to leave and had many offers to stay, but I chose to leave. I have returned after many years and after many other employers and I am here to tell you that Independence Village is a company that truly believes in caring for their employees and residents. Independence Village is currently growing in leaps and bounds, but they are making changes for the employees along the way to assist with the growing pains. I believe that this company is in it for the long haul and if you are looking for a company to grow and advance with, this is the one for you!! I have never worked for a company that supports and values their employees opinions and views this much.

Cons

We are currently going through some growing pains, but are still being supported and heard.

Independence Village Response

10y

We are so happy to have you back! Thank you for leaving such a great review and for telling your story. The employees make the difference when it comes to providing outstanding service to our residents and we appreciate every single thing that you do! We are going through some growing pains but are confident that we will only be better and stronger because of dedicated team members like yourself!

5.0

Nov 13, 2015

A Company of Leaders with Vision

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Having been with this company through many stages of development I can vouch for the people running the organization. Most of the leaders truly care not only for the people they serve, but the employees they manage as well. The opportunity for growth is real, recently at a conference we were asked to show how many of us were in a different role since being hired; almost everyone in attendance had been given the opportunity to try something new or have moved up the ranks in their given field. Interactions between departments is encouraged and brings an unexpected feeling of community within the professional setting. Having pillars and the 1440 mission statement of creating the absolute best experience with every person, in every interaction, every minute of every day not only creates a great atmosphere to work in; but creates positivity that carries home and into the rest of the world. The people we serve don't necessarily have the happiest lives, watching them become a part of the community is extremely rewarding.

Cons

One of the pros of this organization is the realization that there are cons and they take measures to better the workplace. That being said I believe there are some things that can be done more efficiently. Communication can be lacking and confusing at times. Due to the rapid growth, new processes are being developed and they aren't always rolled out strategically. The trial and error of finding what works (and doesn't work) for our operations can be drawn out. Pay scales aren't set up to retain/reward hard workers at lower levels of the operation.

Independence Village Response

10y

Thank you for being such a positive force and voice! We appreciate and value feedback...ALWAYS! It makes a difference to know that while we are doing many things right our employees know that they can be heard. Communication is paramount in a successful company and we are making strides to improve it daily. We value everything you have contributed to our success (and will contribute). Keep letting us know how we are doing and we promise to keep listening!

5.0

Nov 12, 2015

Great place to work and grow

House regional manager

Recommend

CEO approval

Business Outlook

Pros

This company is on the cutting edge. It's just a matter of time until other company's within this industry will be looking hard at how this business has gotten to the top of its game. I've been with SVM about 4 years and I am impressed at the great changes that have been made. Every day we are coming up with great ideas and implementing those ideas to make the lives of our seniors more peaceful and fulfilling. We give "1440" service (a great experience every minute of every hour everyday). I would suggest that if you don't like to be challenged everyday to push yourself and your fellow workers to be the absolute best you can possibly be, then this company is probably not your best choice. If you want to be on the leading edge of senior services and have the energy to go all out then this may be just the right fit.

Cons

It won't let me "submit" this review until I put at least 5 words in the "cons" section so here goes. As far as I am concerned the pros out weigh the cons, by a lot!

Independence Village Response

10y

Thank you! We are really dedicated to changing how services are provided to seniors and passionate about excelling at it! We couldn't agree more that we all push ourselves to be the best we can be every minute of every day! We really appreciate your feedback and encouragement! Together we will make a difference by having courage and enjoying it!

Viewing 427 - 429 of 448 Reviews

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