Does Independent Health pay their employees well?

According to anonymously submitted Glassdoor reviews, Independent Health employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Independent Health. This rating has improved by 14% over the last 12 months.

How satisfied are employees working at Independent Health?

38% of Independent Health employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Independent Health 4.0 out of 5 for work life balance, 3.3 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Independent Health?

Customer Service Representative (9) , Customer Service Representative (CSR) (5) , Anonymous (4) , Project Manager (4) , Manager (3) , Member Service Representative (3) , Supervisor (3) , Director (2) , Intern (2) , QA Analyst (2) , Research Analyst (2)

What are the pros of working at Independent Health according to real employee reviews?

"Great benefits, lots of paid time off" ((in 28 reviews)); "Great people to work with" ((in 19 reviews)); "as the title of the review describes, the company has a great culture for its employees and I am very happy with the people I work with." ((in 12 reviews)); "Work from home, flexibility, great benefits" ((in 12 reviews)); "Great work environment for upcoming associates" ((in 8 reviews))

What are the cons of working at Independent Health according to real employee reviews?

"no room to grow, low pay" ((in 9 reviews)); "Lack of parking" ((in 4 reviews)); "Within the service level upper management is horrible." ((in 4 reviews)); "You are better off applying somewhere else because there's no room for advancement and you will be treated like an outsider." ((in 4 reviews)); "Salary is billed as "competitive" but not great." ((in 3 reviews))

What are employees saying about Independent Health layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Independent Health layoffs and their outlook for job security at Independent Health in 2026.

What are the top reviewed Independent Health locations?

Buffalo , Williamsville , Amherst , Edison , Lakewood , New York , Dallas

Independent Health reviews

3.2

38% would recommend to a friend

(178 total reviews)

Michael W. Cropp

55% approve of CEO

15% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (178 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Independent Health has an employee rating of 3.2 out of 5 stars, based on 178 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Independent Health employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

178 reviews

4.0

Apr 26, 2025

good, albeit challenging entry level job, good culture

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great culture, remote work, management support,

Cons

Can be stressful. Rude customers.

1.0

Apr 12, 2025

Stay away

Medicare customer service representative

Recommend

CEO approval

Business Outlook

Pros

No pros unless u like being micromanaged and and recorded on every call while making garbage money

Cons

The managment at williamsville location is bizarre. I have never met people like this. Getting off on broken promises. Your told if you pass all 5 tests in training you will graduate get a raise and work from home opportunity. This is a lie, you work hard and are under appreciated. No one in QA is kind or trust worthy they look to get you dinged on your work and fired. Managment and QA whisper behind your back, Why would you trust these people with your health. Do not sign up for health insurance through independent health it's organized by disgusting people.

1.0

Apr 3, 2025

Not what it used to be

Manager

Recommend

CEO approval

Business Outlook

Pros

I mean I coasted on barely any work for 2.5 years before they finally realized I was just there for the severance. So I mean an incompetent leader in a department is kind of good for something.

Cons

Salary is way below comparable companies. Job search opened my eyes to that.

Viewing 22 - 24 of 178 Reviews

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Jobs at Independent Health

Customer Service Representative

Corporate Wellness Specialist

Actuarial Analyst-Associate