I don't know 1 person (in 4 yrs and being in different call center rooms) on the phones who didn't complain and hate their job. But you come to work because you need a paycheck and enjoy the people you sit with. You call customers who don't want you bothering them to ask for money and they've been called many times. You have to ask customers calling you from tv commercials to buy MORE and MORE and upset them. The supervisors, office staff, corp.staff, managers and trainers NEVER complain about their jobs because their not on the phones begging customers for money. Your job is MORE on the line and LOW pay. They lie about $13/hr! It says UP-TO, read the fine print. You have to be just about the BEST person in the room (out of 100) to make that kind of money and the moment your sales goes down, you LOSE it and make m/w. Bonuses change at their discretion. You can get $100 one week, do great in sales the next and get $5. You cannot depend on bonuses. Their are woman/men who are amazing, fantastic on the phones and they don't get promoted. Instead, the company hires someone OUTSIDE the company (who knows nothing about telemarketing). And it's the supervisor's job to ALWAYS find out what your doing wrong in a call to help you be better. Even the greatest sales people in the room are told they need to improve in some area. So, they make you feel like your never good enough. Their there to enforce the rules and your there to make them money. The company is there to make money and will take calls from just about any company. (excepts democrats b/c the owner is republican) They also LIE to newly hires! They tell them they are taking calls for 1 company and right after training, they train them for a completely different company they will HATE taking calls for! Like Oubound calls, their just not mentally ready for. I see groups of new trainee's from 2-20 people sitting in their section of the room and about a month later, I look over and their all gone! Maybe one left. So I ask and are told they all quit. Happens all the time. You have to be desperate for this job and to keep it.
One other thing, when your taking calls for one company and your meeting the sale requirements, they increase the sale goals until you cant meet them and they explain to you that your sales are down. So then you can get written up. If your doing amazing on one program and they train and switch you to another company where NOBODY meets the sale goals then everybody is told "it's easy, just do your job" You LOSE Bonus pay and even your yearly pay increase too! And written up or fired. I've known many people who were great on the phone and fired for not meeting sale goals. The supervisor/manager should switch them to take calls from another company their hiring anyway, but they don't.
