Infobip reviews

3.8

75% would recommend to a friend

(917 total reviews)
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Silvio Kutic

85% approve of CEO

73% positive business outlook

Infobip has an employee rating of 3.8 out of 5 stars, based on 917 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Infobip employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

917 reviews
1.0
May 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Over 3 weeks of flexible PTO and sick time, reimbursable fitness/wellness expense

Cons

- HQ is only focused on the upcoming IPO, all other comms are sporadic and frequently change focus - Data teams are kept in the dark for nearly a year, unable to access or contribute to anything due to lack of trust from HQ. If access to data is required to prove your ability, they will say 'we don't believe you' and ignore your communications for a month or so - Any employees outside of the Mediterranean are viewed with suspicion as only a cost-item to the business - Company is burning VC funding to acquire companies, where they intend on only keeping the customers from the acquisition - The main product from Infobip is so unstable, US customers would never have signed on in the first place - Basic reporting for customers is unavailable, broken, or completed ad-hoc everytime due to lack of interest to 'fix the boring stuff' - SLAs are rarely adhered to with constant outages, expect angry calls with the majority of customers - the product offering provides cookie cutter insights, with no ability to customize or verify data outside of asking for an ad-hoc report and waiting weeks - Social progress stopped at the 1970s, expect communications on adhering to your gender role from Sr. levels. Expect explicit memes at work - Onboarding never completes for remote workers, where living in Croatia for 3+ months is "required" to fully understand why infrastructure hasn't changed in 15 years and is a mess, and why little will be done about it - C-level will say rosy wonderful things, such as 'everyone has a home here' or 'we will be with you every step of the way'. Followed by laying-off 1/3 of a company the next month. Little reason to trust comms from HQ

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Infobip Response
4y
Thank you for the review.
1.0
May 5, 2022

Ruined a great thing

Recommend
CEO approval
Business Outlook

Pros

Generous Paid Time Off, Flexible Schedule

Cons

There is not much more to say about how Infobip's purchase of OpenMarket destroyed a once-great company. When Infobip first announced the "merger" (really, a buyout for OM's North-American customer base), they announced that there was "a place for everyone". Not only was that a complete lie in relation to job retention (bye, half of Seattle engineering!) but I'm not exactly sure how "a place for everyone" is compatible with their culture and company values. Upon merging our Slack instances, we were all exposed to hundreds of racist, sexist, ableist, anti-LGBTQ memes, including those making light of rape and necrophilia. This was in their largest public channel with over 4,000 members, and the content went back years. These posts were celebrated and added-on to by many across Infobip. When it was brought to the attention of management, rather than a direct shut-down and condemnation of the practice, there was an email that went out about respecting "other points of view", and the Slack channel was moved to a private server, so that pro-rape memes could live on in private. This is not a grown-up company. They are working toward their IPO and will do whatever it takes to get there. I for one will not be an investor.

1.0
May 5, 2022

Wanting to make a quick buck

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work life balance was good

Cons

I was willing to give them the benefit of the doubt after buying OpenMarket. They said the right things, and seemed keen to work with us. This was despite their shady reputation in the industry in the pas as they appeared to have addressed that in recent years. That fell apart quickly, with misleading statements, confusion and zero collaboration with OpenMarket. Any effort at Diversity, Equity and Inclusion died with lack of support from head office, sexual harassment was ignored and then all promises were broken and 'expensive' staff were laid off, presumably to improve the bottom line for the IPO. I expect that they will make a lot of money on the IPO, but will anyone stick around after that? It is doubtful.

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Infobip Response
4y
We understand how you feel and value your point of view. We acknowledge that the changes after the acquisition process were challenging, although we have done everything possible to mitigate their impact. Unfortunately, we haven’t been able to define a site identity in the US due to time zone challenges and dependencies on EU teams where many of our core projects are being developed. After long & careful review of many options, we came to a tough decision to reduce our Engineering teams' workforce in the US. Everyone leaving the company will be treated fairly and respectfully. The severance packages have been defined by the internal policy and we will support the team members in this process.
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