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      Inovalon reviews

      2.8

      38% would recommend to a friend

      (1,299 total reviews)
      avatar

      Adam Kansler

      52% approve of CEO

      42% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.4

      Work/Life balance

      3.1

      Compensation and benefits

      2.9

      Culture & values

      2.7

      Senior management

      2.7

      Career opportunities

      Inovalon has an employee rating of 2.8 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Inovalon employee rating is 27% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      May 20, 2020

      Probably the worst call center I've ever worked in

      Scheduling specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      80 hours of PTO a year (which is a gift so you cant cash it out) , decent Cigna coverage for health insurance that was more affordable than most plans and thats probably it.

      Cons

      There is absolutely no communication in this call center at all. No one knows what is happening and because "business needs" are made up every 4 weeks or so, there is NO stability. I was there for 8 months and had 6 different managers! This leaves absolutely no room for you to grow professionally because youre constantly changing and learning new things and you never get to get solid or confident in your position. They give you PTO but force you to use it when you call out and you can not have time off approved to be without pay for drs appointments and other life events. Even when you call out sick and bring a doctors note you are still given an occurrence point AND they use your PTO. Ive never worked for a place that forced you to use PTO and you couldnt just request off for life events and health reasons. You also can roll over some PTO a year but since it is gifted to you not accrued you dont get cashed out for whats rolled over when you quit. And PTO has to be approved even if you submit it and they put PTO freezes out throughout the year. This is the highest volume call center Ive ever worked in, and ive worked for 3. When I first started as an IHA agent i was making up to 300 calls a day!! thats ridiculous. Theres no work life balance in this company and you cant even get to know the person in the desk next to you because youre only allowed 6 exact minutes of personal time a day, thats including bathroom breaks that you arent taking on your scheduled breaks and lunches. Also the most laughable thing i think was the christmas party at the nashville office. They let us off the phone for 2 or 3 hours, had the party in the lobby of the building, didnt have alcohol and fed us nothing but potatoes and chicken. It was the saddest xmas party ever and Ive never worked for a company that made us be on the clock for a company event like that. I can literally go on and on about how this was the worst job I've ever had but I suggest you just turn the other way and go work for Asurion or any other call center but this one.

      avatar
      Inovalon Response
      5y
      Thank you for taking the time to share your feedback. Inovalon strives to provide market-competitive benefits to all its employees and create a collaborative and comfortable environment in which employees feel challenged, empowered, and heard. We are sorry to hear that this was not the case for you. We would like to hear more about your personal experience. Please email us at GlassdoorFeedback@inovalon.com. Thank you!
      1.0
      Feb 23, 2020

      Please Help

      Scheduler
      Recommend
      CEO approval
      Business Outlook

      Pros

      The owner was awesome! Competitive pay!

      Cons

      Management is the worse! It’s like a cult! They constantly lie, target people, retaliate, can’t communicate efficiently! It’s extremely awful! No one knows what they are doing, but it’s a do as l say, get wrote up or leave! There’s no coaching for development. Constantly payroll issues and HR is the worse in history! They never respond to your issues and walk around like they are everything, ask anyone about HR and you will get more cons. They never respond to email and provide different stories for different employees but same concerns. Management and HR 100% of the time don’t speak or develop a rapport with their staff and they look at you like you stink or they are better! I can see closing the place soon! From Management down to front line there is no such thing as a career at Inovalon. The Director’s omg! Wow! Unbelievable! Unbelievable! EEOC need to step in soon or a classic action lawsuit!The owner is awesome!

      avatar
      Inovalon Response
      5y
      Thank you for taking the time to provide feedback. Inovalon does not tolerate bullying of any kind and will appropriately act to correct it when observed or reported. We strive to provide an environment where associates feel they’re valued, treated fairly and respected. We’d love to learn more about your experience and how we can improve. Please email us at GlassdoorFeedback@inovalon.com.
      1.0
      Oct 21, 2019

      NEVER WORK HERE

      Scheduling coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      you can be part time and work 20-30 hours a week

      Cons

      No flexible , the managers are idiots they do not on time and always give excuses to why an employee has to wait for a paper check to be mailed to the employees residence due to the idiots that work in HR. The hours you are work are never the hours you get paid. poor communication. poor management.

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      ReviewsInovalon reviews

      Glassdoor has 1,390 Inovalon reviews submitted anonymously by Inovalon employees. Read employee reviews and ratings on Glassdoor to decide if Inovalon is right for you.