Instacart reviews

3.6

60% would recommend to a friend

(1,879 total reviews)
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Fidji Simo

53% approve of CEO

49% positive business outlook

Instacart has an employee rating of 3.6 out of 5 stars, based on 1,879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
May 17, 2016

Ran out of Kool-Aid.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The employees. Some of the most loyal and talented people I have had the pleasure to work with. Every single person was driven and wanted to do better. Too bad we just didn't have big enough buckets to scoop the water out of the sinking ship.

Cons

Some of the C-level. To be honest,I think Apoorva needs to pocket his ego, step aside for a few years and let an experienced veteran drive the organization out of the plateau Instacart is in (of course they're going to deny that they're in a plateau). Sure, cut your pay arguably to the most important people (shoppers/drivers) and call yourself profitable. I'm not saying completely leave the org, just step aside for some time.

1.0
Apr 6, 2019

FSS

Recommend
CEO approval
Business Outlook

Pros

Nothing, it just sucks. I hate this company.

Cons

I have requested the 4 RIs on my account be removed. These RI's were the result of IC kicking me off shift for not accepting batches that were not profitable which resulted in ending my hours for the day and receiving the RI's. RI's are a performance measure and fall under the IRS definition of employee classification language. I am not an employee of IC and as an CONTRACTOR am able to perform the duties of my contract as I see fit, per IC's own contractual language. I would like this issue escalated to T3 and the RI's removed immediately. I am willing accept batches that do not COST me money to work. When the store is 20 miles away, across San Diego County and I'm not being payed for mileage to the store, that COSTS me money. Double batches with for $18, 16 miles and 30+ items, costs me money. It is unacceptable to expect that your contractors will work for free. Your agents response was that rejecting orders is disruptive to the batching system and causes orders to be late and unhappy customers. Your customers are unhappy because your shoppers are unhappy. Orders are rejected over and over because people realize they are working for free and most likely in the hole for taking orders. You charge your customers a ridiculous fee and markup the products in some cases over 300%, yet you don't pay your shoppers even a third of the profit from the order. It's all over the internet, your shoppers know this, your customers are being exposed to the bad press and you are destroying the brand image of the long established grocery giants you are servicing. IC is a $7 billion dollar company who's CEO makes six figures and your lowest paid "admin" makes ~$35K, yet you cannot pay the backbone of your contract workforce a LIVING wage? Your deceptive business practices, abuse of the labor force and complete disregard for fiscal wellbeing the communities you serve is repulsive and embarrassing. Shame on you IC.

3.0
Mar 20, 2019

Full Time Shopper

Recommend
CEO approval
Business Outlook

Pros

If you cancel your hours 6 hours before you are scheduled no RI.

Cons

The last pay structure pays too low for a lot of the batches. I have noticed also that Costco batches no longer have tips. These are large and sometimes heavy with all the water customers want and they do not tip!

Viewing 4 - 6 of 1,879 Reviews

Glassdoor has 7,939 Instacart reviews submitted anonymously by Instacart employees. Read employee reviews and ratings on Glassdoor to decide if Instacart is right for you.