Instacart reviews

3.6

60% would recommend to a friend

(1,879 total reviews)
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Fidji Simo

53% approve of CEO

49% positive business outlook

Instacart has an employee rating of 3.6 out of 5 stars, based on 1,879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Apr 7, 2016

Look elsewhere

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Perks - Food is tasty - Cool office and decor - Interesting speakers sometimes come in

Cons

Employee morale has dipped fairly low. While I can only speak to limited teams, managers seem either inexperienced or don't genuinely care about their employees' career development and happiness. Some managers are tunnel-visioned into delivering on company goals so they can look good to execs up top, while caring very little about whether the people down below are engaged. There's a huge disconnect between how executives vs. executers view management. A previous culture engagement survey showed that a very low % of employees on certain teams felt there were avenues to develop themselves and gain new skills, and there hasn't been focused effort to improve this. Culture here involves managers insinuating to their employees that any lack of morale or motivation is a direct fault of the employees themselves. To that point, I say sure, employees can try to be positive, take initiatives to seek out challenges, etc. But if employee roles are defined and positioned to maintain monotonous and never-ending duties, then their opportunities for advancement will be extremely limited despite any attempts to seek out non-core work. This negatively affects morale and makes you wonder about the purpose of your job. Worse, some managers believe that interesting projects/skills development should be sought out on your own extra time and cannot interfere with your usual day-to-day. If that's the case, then managers and recruiters need to stop overselling these roles as career advancement opportunities or do a better job of hiring for the right levels.

3.0
Jun 27, 2019
Recommend
CEO approval
Business Outlook

Pros

You get snacks, you get to work 40 hours and can do overtime. Its a new company

Cons

This place is like high school, literally micromanagement at its worse. Theres a lot of threatening going on that makes your blood pressure rise. You cant do this, or that or that. And just because you are hired doesn't mean that you will remain more than 30 days. If you do anything you get fired. But during the interview process you are promised a chill relaxed environment where you can thrive and advance in your career field. They say that your opinion matters, it doesn't because you may get fired. Everyone is walking on eggshells.

2.0
Apr 22, 2018

Full service shopper

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility, working on your own

Cons

I've only just started working about a month ago so I'll change this review if needed but currently my thoughts are this : they are not a people / customer oriented company. They pressure you to be faster, which I get it - speed and delivering to the customer quickly is a great thing - but they take it too far. First off, 90% of the time they send me to a store location that is not the closest one to the customer & you don't find that out until after you've already checked out of the store. That leads to the second off, there tends to be a lot of items that the store location might not carry and if you would have sent me to the location closest to the customer then that location probably would have had their items because when a customer is ordering their stuff through the app they are thinking about the location that they usually shop at which tends to be the one closest to them. Also when I'm picking a replacement I like to send the customer a message to ask them what they would prefer and talk to them about it and that makes my speed go down and it makes me look bad. I get all great reviews for my customer because I talk to them throughout all of it but instacart thinks I'm not so great because my speed goes down. So unnecessary pressure. And now, I've just checked my earnings adding today's rates + per item of the order I just did and I was underpaid. If you add in my tip, I'm not underpaid but the tip isn't suppose to count, that's extra money for me, not for you to pay me with. At the end of every shift they give you an opportunity to provide feedback and it's like I'm talking to a computer because they do not communicate with you at all they'll send messages but you can't reply to them and when I put something in the feedback I don't get an email back or anything telling me "Oh hey Samantha I read your feedback and this is what happened", nope I get silence. They should strive to be there for their employees and to be more customer oriented. Speed is great but accuracy and the customers satisfaction is what should be top priority. Then don't even get me started on hours. In order to get first dibs on hours you have to work 90 hours within 3 weeks so average 30 hours a week or 25 weekend hours over 3 weeks, which I only have time for about 15 a week so I have to wait to pick my hours and by the time I get to pick my hours there's hardly anything so I get more like 5 a week which I don't appreciate. I understand letting people who work more get to pick their hours first but why does it have to be from Sunday to Wednesday why can't it the people who work more get to pick Sunday and the people who work less get to pick Monday and why does it have to be so many hours to meet the requirement to get to pick on Sunday I want to work 15 hours but you're not even giving me the opportunity to work 15 hours.

Viewing 10 - 12 of 1,879 Reviews

Glassdoor has 7,938 Instacart reviews submitted anonymously by Instacart employees. Read employee reviews and ratings on Glassdoor to decide if Instacart is right for you.