Instacart reviews

3.6

58% would recommend to a friend

(1,883 total reviews)
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Fidji Simo

50% approve of CEO

46% positive business outlook

Instacart has an employee rating of 3.6 out of 5 stars, based on 1,883 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
3.0
May 29, 2019
Recommend
CEO approval
Business Outlook

Pros

-good hours -ok benefits and pay -opportunities for moving up

Cons

-huge disconnect with office and Instore operations -hard to feel like you are being heard as a lot of things they are still trying to figure out . -start up treatment with corporate attitudes .

2.0
May 27, 2019

Shopper - Good, Bad and Ugly

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent money when you get honest customers, weekly pay outs.

Cons

Batches are few and far between, even in hot zones. Company states that shoppers will know before they accept a delivery, what Instacart is paying them and what the tip will be. What they don’t tell you is that customers have 72 hours to change the tip amount, which leads to customers offering large tips up front to get their order accepted, and ultimately changing the tip to 0 after the delivery has been completed. As I have a 100% satisfaction, Reliability and Accountability rating it’s safe to say this isn’t happening based on their feelings regarding the quality of service they received. Due to this I will no longer be participating with this company.

1.0
May 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Free snacks in the office, gender neutral bathrooms. Benefits are the amainzing.

Cons

From the moment you enter you are told that you need to empathy which I thought was great. but this only applies to you as you are just a number to management. you are going into another call center hell with a fancy bow on it. even if you score in the top 3 of your training class, several times, you are still likely to be let go without warning. This is the only place I have ever worked where more than half of a training class didn't make it past training.

Viewing 1600 - 1602 of 1,883 Reviews

Glassdoor has 7,951 Instacart reviews submitted anonymously by Instacart employees. Read employee reviews and ratings on Glassdoor to decide if Instacart is right for you.