Instacart reviews

3.6

59% would recommend to a friend

(1,880 total reviews)
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Fidji Simo

51% approve of CEO

47% positive business outlook

Instacart has an employee rating of 3.6 out of 5 stars, based on 1,880 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jun 5, 2018

Good concept, bad set up.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I like that you're able to choose your own hours and be completely independent without supervision.

Cons

If you're late even one time, they limit your hours to almost nothing and make it impossible to get any hours. They give you a reliability incident and you have to work 30 hours to remove it. But how can you work 30 hours if they don't let you work at all? Their shopper support are useless unless it's about the customer. Basically, instacart does not care about the shoppers or drivers. Most of the time you won't receive any tips and instacart does not care, as long as they get paid. I've tried to communicate my problems multiple times with them, but they refused to listen or do anything. You're better off working with shipt.

5.0
Jun 5, 2018

Insta

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You Make your own hours the pay is great for part time

Cons

There aren’t many cons to this job except the hours if you want a full time job this isn’t the job for you

1.0
Jun 4, 2018
Recommend
CEO approval
Business Outlook

Pros

-Its pretty flexible if hours are available -Can cancel a shift 24hrs in advance

Cons

-If your friend signs up when it says $2000, and it drops to $1000 while they work (like 20hrs into the 40hrs), you won't get the $2000. Misleading and dishonest. -Had an issue with the referral bonus and I guess they don't like criticism because they just ignored the problem and basically took away the ability for me to have a referral bonus at all anymore. (everyone in the store has the ability to get $1000, mine is $25). So basically they're children and threw a tantrum cause we called them out so we get $25 if we refer a friend unlike other shoppers would get $1000. We know this cause everyone else has $1000 and we the two people who were in the middle of this both only have $25. -You're timed for orders and often it's not enough time and it makes you do a worst job just because you want to make the time. So you're doing a good job if you're going fast not if you're getting the right items for the customer. -There are almost never any hours to pick up or even given out -The app is trash Beyond disappointed with instacart, they lied about the referral bonus and when was brought it up to them they just ignored us and tried to make us go away.

Viewing 1762 - 1764 of 1,880 Reviews

Glassdoor has 7,943 Instacart reviews submitted anonymously by Instacart employees. Read employee reviews and ratings on Glassdoor to decide if Instacart is right for you.