Instrument reviews

3.1

59% would recommend to a friend

(79 total reviews)
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Laurel Burton

13% approve of CEO

17% positive business outlook

Instrument has an employee rating of 3.1 out of 5 stars, based on 79 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instrument employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

79 reviews
5.0
Mar 15, 2018

Great place to work.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Access to clients with global brand recognition are a career booster. The projects are generally well managed. The people are really nice, everyone wants to be here, and there is a general feeling of positivity in the office. The stress level in the office is pretty low, mostly due to the fact that the company prides itself on having a reasonable work/life balance. The time-off and benefits are unparalleled for an agency like this.

Cons

I think another reviewer said it well when they called it an “unconventional place”. There is a pretty apparent lack of structure that takes time to get used to…But if you’re the right kind of person you can use this to your advantage and make a place for yourself. The “Instrument” experience is radically different depending on which internal team you work on, and with the larger client relations you can sometimes feel like you’re working in-house. For the quality of clients we work for the pay is honestly sub-par…Using Portland’s cost-of-living as an excuse doesn’t cut it.

2.0
Mar 6, 2017

Manageable, but unmanaged

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

– Talented designers and developers – Glamourous clientele – Manageable workload (one project at a time)

Cons

– Reviews are held with the principal partners, who only communicate with you during your review. Feedback is vague without context and rarely actionable. – Company culture is centered around cliques and alcohol. – Employees are encouraged to date one another.

1.0
Nov 20, 2020

Like joining a cult and re-living high school all in one experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The individual people outside of executive leadership are incredibly wonderful. Instrument has really managed to collect a lot of smart and caring individuals with their rhetoric.

Cons

A real lack of self-awareness around what is an appropriate way to care for employees, or even what is possible within a for-profit corporation. There is a lot of rhetoric around caring for employees through superficial amenities, like a free Headspace account, but in shepherding someone's career they fail spectacularly. They seem to lack any self-awareness around how the drive for maximum profitability limits their ability to be meaningful caretakers of their employees in a personal sense, and frequently they blur the lines around what an appropriate amount of care is or should be. The cult-y vibes that endear you to your employer are leveraged against you when it comes to salary and promotion negotiations if you aren't in the "in crowd". It is generally mystifying how they determine who gets rewarded and how, despite new metrics rolled out nearly every year, with the one constant being the caveat, "at our discretion" allowing them to reward whomever maintains their status quo and rendering everything moot in the end anyway. They have had a lot of cultural issues over the years and always profess a commitment to do better, but in rolling out new standards and processes, C-level executives are never held to those standards, keeping the fundamental problems in place. It is a very fixed environment that claims to be flexible, and you can end up wasting a lot of time there if you don't catch on to it fast enough.

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Instrument Response
5y
Thank you for this feedback and the transparency with which you've shared your feelings about Instrument. As a services organization, we continuously strive for our employees’ experience to be meaningful and authentic, and it’s clear that there were areas in which we fell short for you. Our values and metrics have actually changed very little over the years. As a corporation, profit is indeed a metric for us and important to the ongoing sustainability of the business. That said, it isn’t our only measure of success and we don’t seek to maximize profit at the expense of our work or employee experience. We also measure and share our metrics on diversity, attrition, and employee survey results on equity and inclusion. Again, thank you for taking the time to share about your experience.
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Glassdoor has 97 Instrument reviews submitted anonymously by Instrument employees. Read employee reviews and ratings on Glassdoor to decide if Instrument is right for you.