Intellivo, formerly known as Benefit Recovery Group (BRG), has undergone significant changes in an attempt to distance itself from its past. Despite the rebranding efforts, in my opinion the company remains out of touch with how to make their employees feel valued and respected.
One of the first major changes implemented was the elimination of most remote positions. This decision forced everyone to work in the office or leave the company. Another significant change was the removal of monthly commissions. This adjustment resulted in a SUBSTANTIAL decrease in overall pay for many employees, even with a supposed salary increase. Monthly bonuses are a standard in this business but they decided that their employees weren’t worth what they were making in commission and did away with it. The new compensation structure includes an annual individual bonus determined by flawed KPIs. The delay in receiving bonuses also demotivates employees, as the immediate financial rewards for hard work are no longer present.
The QA audits are petty and unhelpful, focusing more on minor insignificant infractions than on meaningful feedback. It comes off like more of a gotcha moment.
Additionally, favoritism is rampant within the company. Promotions are often given based on personal relationships rather than merit, creating an atmosphere where employees feel undervalued and unappreciated. The lack of clear criteria for promotions further exacerbates this issue, leaving many employees uncertain about their career progression within the company.
If you are relocating and can no longer work in the office, management will favor certain employees enough to fight for them to work remotely in a new position. However, they will tell other employees that remote work is not an option, highlighting the inconsistency and favoritism in their policies. Furthermore, the company shows a complete lack of concern for employees with significant health issues. They refuse to allow these employees to work from home, forcing them to file for FMLA and miss out on their full income until they can return to the office. This lack of empathy and support for employees facing health challenges is particularly troubling. The lack of flexibility in work arrangements shows a disregard for employees' value and worth to the company.
The overall professionalism and culture at Intellivo are lacking. Employees are not treated as capable adults but rather as teenagers who need constant supervision and childish “pep talks”Management speaks to employees as if they are in kindergarten, believing this is motivational despite the fact their employees are professional ADULTS. This approach undermines the employee and their career tenure.
The company’s benefits and leave policies are also disappointing. Paid Time Off (PTO) is mediocre at best, and the healthcare plans offered are very expensive. Moreover, there is no parental leave policy in place. Employees must exhaust all of their PTO before they can go on short-term disability, which leaves them with no paid time off for the rest of the year upon their return. This policy is particularly harsh on new parents and employees with medical needs, further contributing to the feeling of being undervalued by upper management. To be fair, they recently improved 401k benefits, so that is one positive.
Intellivo’s rebranding efforts and subsequent changes have failed to improve the company’s reputation and employee satisfaction. The elimination of remote positions, flawed compensation structure, childish work environment, clear favoritism, and inadequate benefits and leave policies all contribute to a negative employee experience. Unless significant improvements are made, Intellivo will continue to struggle with retaining talent and fostering a positive and professional workplace environment.
Advice to Management
Stop showing blatant favoritism amongst peers. It only creates resentment between employees. Give more PTO and actually show care and concern for employees having major medical issues. Allow them to work from home so they aren’t struggling to pay their medical bills. Talk to your employees like they are grown ups and stop with the childish “motivational” speeches. Quit with the company meetings that offer no value to the employees but seem to just be centered around executive management patting themselves on the back and sharing pointless information. It’s a waste of time. Do better!
