- Way too much gossiping between the managers and trainers; forget about trying to make an impression, as that's already been done for you
- No positive feedback--you only hear about your work when you've done something wrong
- Sr. management makes rash , unfair, poorly justified decisions
- The scheduling almost never seems adequate. What's the point of constantly having understaffed weekends and nights, and then needing to ask people to go in for overtime? That's inefficient spending
- Woe unto you if you don't have any buddies going into this place. Those buddies keep you from getting reprimanded as harshly--if even at all--when you mess up your work
- They say there's a learning curve of about 1 year, and they tell you that you're going to make mistakes, but it's ok. Resist from buying into this, even after multiple people come to you with this garbage
- The computers are slow, and the software frequently crashes
- Some of the managers are so ridiculously snarky, I would wonder why I'd even try to stay positive. God forbid you ask for a break from answering the phones to work on your cases. You'll be fed quite some attitude. They do, however, constantly encourage you to ask for a break if you think you need one