InvoiceCloud reviews

3.6

59% would recommend to a friend

(104 total reviews)

Kevin O`Brien

72% approve of CEO

59% positive business outlook

InvoiceCloud has an employee rating of 3.6 out of 5 stars, based on 104 company reviews on Glassdoor which indicates that most employees have a good working experience there. The InvoiceCloud employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

104 reviews
1.0
Sep 12, 2024
Recommend
CEO approval
Business Outlook

Pros

There are some really great sellers and good people who are reps. The comp plan, while slightly deceiving in how realistic it is, can be pretty awesome. However, to see it to fruition you have to be in seat for 3+ years which is very difficult as turnover in the sales roles is extremely high. This is because folks are given territories with little opportunity and sales cycles can be 12 months on the fast end. The product is good but it does not have the competitive advantage it once had.

Cons

The middle managers on the sales side are extremely incompetent and bad salespeople but to make matters worse, they are putrid micromanagers. There was a time where they would make top performing reps send them emails to proofread before sending them to customers. It's a very unhealthy, toxic environment. That had been a problem for a while but to add gasoline to the dumpster fire, the new PE ownership group and executives brought in poor leaders who of course just blamed the previous leadership to buy themselves 6 - 9 months of runway. Obviously, that runway is gone and they are still missing their number big time. They didn't want to listen to any veterans in the room who tried to give them insight into the company, industry, and competition. They were smart. The team was dumb. Period. That's how they saw it. Naturally, after the previous regime over hired, the new regime had to chop heads and their decision making in doing so was flawed and rushed. The toxicity and bad leadership has led to firings, layoffs and resignations of great sellers who even had track records of success.

1.0
Aug 29, 2024

Stay away until the dust settles

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people and vacation package

Cons

Management doesn't communicate or lead. Culture is toxic in the recent few months since the acquisition

2.0
Aug 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Great teammates, people who genuinely care about the work they're doing

Cons

A PE firm took ownership of the company earlier this year and it's been a mess ever since. No company culture, leadership frazzled and unable to provide directions to employees, layoffs that don't make sense, and a general feeling of unease and disconnectedness among employees

avatar
InvoiceCloud Response
1y
Thank you for taking the time to provide feedback, we appreciate your transparency. We agree that we have a great group of people who care about our customers and each other. We recently rolled out our new operating principles, that underscore the importance of our team in thriving together, taking ownership, showing integrity, communicating transparently and having fun. In January 2024 as our leaders came together to think about the next stage of growth for our company, it was the right time to think about InvoiceCloud and its sister company, SimplePractice as stand-alone businesses to better serve our unique customer bases. Our investor, Vista Equity Partners an industry leader in the technology SAAS space believes in our ability to continue to provide best in class service to our customers and to continue to expand our digital and physical footprint. We recognize that this has been a period of change and have been committed to being transparent, rolling out monthly InvoiceCloud All Hand meetings where team members can submit questions to leadership anonymously ahead of the meeting. We are also creating space in individual team meetings to hear directly from Kevin O’Brien, our CEO. We also hope that our InvoiceCloud relaunch we shared with teams in September will continue to help guide our teams as we plan for 2025 and beyond. We also encourage you to contact your managers and leadership teams if you feel your questions are not being addressed. You can also always reach out to hr@invoicecloud.com directly.
Viewing 37 - 39 of 104 Reviews

Glassdoor has 108 InvoiceCloud reviews submitted anonymously by InvoiceCloud employees. Read employee reviews and ratings on Glassdoor to decide if InvoiceCloud is right for you.