Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      InvoiceCloud

      Engaged Employer

      InvoiceCloud reviews

      3.6

      59% would recommend to a friend

      (104 total reviews)

      Kevin O`Brien

      72% approve of CEO

      59% positive business outlook

      Ratings by demographic groups

      InvoiceCloud has an employee rating of 3.6 out of 5 stars, based on 104 company reviews on Glassdoor which indicates that most employees have a good working experience there. The InvoiceCloud employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Reviews by job title

      104 reviews
      1.0
      Jan 2, 2023

      Love a sales job where you can be micromanaged? This is your company!

      Regional sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people on the sales team who are willing to help you learn. Strong sales engineering team. Strong sales training. Really solid payment portal.

      Cons

      Since I started, more than 17 sales people have quit or been fired. Since the company went public, there's been a ramped up pressure for quarterly performance, even though when they hire you, they'll tell you the avg. sales cycle is 12-18 mos. When they eliminated territories and switched to pods, they completely burned RSDs. Unless you're part of a pod with an active partner, you'll struggle to earn anywhere near your quota. They've also over-hired on the sales team. The only position where you can earn $ is at the Account Exec level. Every salesperson knows that your job is to hit quota. IC will assign you a book of business that doesn't support the quota. Miss your quota and you'll be in their crosshairs for being fired. Management will be in on every one of your deals. They are experts at second guessing your sales efforts and telling you what they would have done. Their idea of sales leadership is simply echoing what they think the CRO would say or do. They absolutely squash any ideas or suggestions that differ from their party line. No room for dissenting opinions at this company. The comp plan is a head fake. You will earn the 1st part of the signing bonus when you finalize a contract but it can take them 6-12 mos. for them to actually implement a new account. Good luck with ever getting the 2nd part of your bonus or the residual. If you decide to join, negotiate for a much higher base salary. Experienced sales people coming into this company will hate it. That's why so many have left. The CRO should be canned. He still conducts discovery calls and demos. He truly acts as if he's the only one who knows how to sell online payment software. His ego is suffocating. He has no idea how to lead a large sales org. He only know how he sold IC before there were too many sales people working too few opportunities.

      avatar
      InvoiceCloud Response
      3y
      Thank you for taking the time to provide feedback. We’d love to learn more about your experience and how we can improve. Please feel free to reach out to me directly or to your HR Business Partner.
      2.0
      Feb 11, 2025

      The next Boeing

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros of invoice cloud may seem phenomenal at first, but they’re overshadowed by the cons. FTO (but you are actually limited to 4 weeks. The FTO is just pretend to draw in Employees and say they have it) 401K Health/Dental/Vision Remote Jobs for some

      Cons

      The most effective way to articulate the Cons is just a long list instead of the novel I could write. 1. The new leadership that invoice cloud boasts about hiring post Vista acquisition has no idea what we do or how we do it. They also lack industry knowledge and think Fintech works exactly like their previous companies. All industries are not the same. 2. IC is offshoring so much of the work “productivity” will skyrocket over the next year, but quality issues will ultimately be a huge issue (ask Boeing how their offshore work went). 3. Don’t even dream of a leadership role. IC will make up “promotions” so you feel like you are advancing but they will hire from outside the company before they will ever consider you for an actual leadership role. 4. New leaders will fail to acknowledge their own failures. Everything is about how they “look” to the board. 5. There are ZERO long term incentives. The goal is simple. Make as much money for IC as possible with as little consideration for employees as possible. 6. Pay is well below industry averages. Once you’re hired on do not expect Invoice Cloud to even keep you up with inflation rates. It will not happen. 7. Executive Leadership cut all new year kick off meetings, end of year meetings, holiday parties etc but only for employees. Executive leadership still has all of these things as well as quarterly meetings together. 8. The DEI is ridiculous. There are constant emails and slack messages about supporting this group or that group, making the environment uncomfortable for many and uninclusive of the majority. The list could continue but for the sake of people trying to read I will stop.

      avatar
      InvoiceCloud Response
      1y
      Thank you for taking the time to share your perspective. We take all employee perspectives seriously and it’s unfortunate to hear that your experience hasn’t met expectations. Our goal is to foster an environment where employees feel valued, heard, and supported, which is why we conduct quarterly pulse surveys and encourage transparent, anonymous feedback. Our most recent survey showed that 76% of employees believe InvoiceCloud is moving in the right direction and that their work is meaningful. While this is encouraging, we recognize that every experience is unique, and we remain committed to ensuring all employees feel supported. At InvoiceCloud, we continuously refine our policies to align with industry standards and employee needs. We are transparent about our base compensation ranges, which we regularly review to ensure they remain competitive. We also offer opportunities for performance bonuses and annual promotions, and we’re proud that nearly 50 employees earned promotions last year, with 30 more already promoted since January 1st. Career development is another area we invest in, providing tuition reimbursement and specialized training to support professional growth. A strong emphasis is also placed on work-life balance and employee well-being. Our Flexible Time Off (FTO) policy is designed to provide true flexibility while ensuring business continuity, and we actively encourage employees to take advantage of additional well-being days and holidays including summer Fridays, and the Gift of Time—full time off from December 25th to January 1st. We value diverse industry expertise and believe in a balanced approach to leadership development—promoting from within while also bringing in external perspectives to drive innovation. Our Diversity, Equity, and Inclusion (DEI) initiatives are core to our culture, aimed at fostering a workplace where all employees feel welcome and included. We understand that every workplace has areas to improve, and we genuinely want to hear from our employees to address concerns. If you’d be open to it, we’d love the opportunity to connect—whether with leadership, HR, or someone you feel comfortable with—so we can learn more and work toward a better experience for everyone.
      2.0
      Jun 28, 2024

      Questionable Demotion

      Implementation manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fully Remote, Great Teammates, Great Executive Leadership Team

      Cons

      Entire team was quietly demoted from Implementation Project Managers to Implementation Managers. It was sold as a good thing but was later used in salary negotiations by the HR team to keep wage increases low.

      Viewing 4 - 6 of 104 Reviews
      Related searches: InvoiceCloud jobs | InvoiceCloud salaries | InvoiceCloud benefits | InvoiceCloud interviews
      ReviewsInvoiceCloud reviews

      Glassdoor has 108 InvoiceCloud reviews submitted anonymously by InvoiceCloud employees. Read employee reviews and ratings on Glassdoor to decide if InvoiceCloud is right for you.