JCPenney reviews

3.3

52% would recommend to a friend

(13,538 total reviews)
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Marc Rosen

62% approve of CEO

36% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,538 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
2.0
Jun 12, 2010
Recommend
CEO approval
Business Outlook

Pros

This job is on commission, so it was a good way to make a slightly better salary while staying in retail. It is also beneficial if you're interested in design and decorating, because you have the opportunity to help customers design window treatments for their homes. The training provided by the company was very good. I had the chance to attend several paid training days by the window covering companies when I worked there for a year. They would provide us with snacks, lunch, and prizes as a bonus. When our window covering department outperformed the other stores in district during a contest, we would get to go out to a nice restaurant to as a prize. I think we had 3 or 4 meals out, and one was at an upscale steakhouse. This can also be a good job while you're in school, because my manager worked around my school hours and let me work part time.

Cons

It is still retail, so you're on your feet a lot and ringing up customers from other departments. We were expected to make high sales, yet we were required to spend time ringing up customers buying clothes and other items which did not count towards our sales. The commission was also not very good. Usually it would work out to be a few dollars an hour above minimum wage. Due to the nature of commission sales, my co-workers would often get competitive and even catty. There was a lot of gossiping and complaining about "stealing" customers from each other. Each week our sales were ranked in order by the managers, so there was a lot of pressure to compete with each other. We were also always required to work both Saturday and Sunday. It was very difficult to get those days off. This is why it might be a good job for a college student, which was my situation while working there.

4.0
Jun 3, 2010

Customer Service Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Management and co-workers are excellent and pay is reasonable. Great opportunity to develop customer service experience. Enjoyable place to work.

Cons

Work could be stressful, especially during the busy shopping season. Working up the ladder is difficult. Long hours for new workers.

1.0
Jun 1, 2010
Recommend
CEO approval
Business Outlook

Pros

No quotas or productivity. Pretty lax policies on apprehensions. Started to go downhill in the last few years with the new director of Loss Prevention.

Cons

Horrible. No support from management. They will throw you under the bus and stab you in the back at the slightest chance. Absolutely NO recognition or respect. Company could not care less if they had LP at all. Look at the LP department as a drain.

Viewing 13402 - 13404 of 13,538 Reviews

Glassdoor has 13,879 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.