JCPenney reviews

3.3

53% would recommend to a friend

(13,534 total reviews)
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Marc Rosen

63% approve of CEO

36% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,534 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
3.0
Apr 12, 2011

great workplace for older retirees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

discount, 401k, respective, good atmosphere

Cons

restricting: not able to utilize full talents

3.0
Apr 7, 2011

It's taught me a lot

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a nice company. They treat all employees the same. Whether you are part time or in management. It's nice to feel included.

Cons

The pay is typically less than other retailers. They expect a lot from their employees and are constantly changing and asking for more and more.

1.0
Apr 7, 2011
Recommend
CEO approval
Business Outlook

Pros

The only real pro that I can think of working for JCPenney was the pay, our pay was frozen for a year when the economy went in the crapper but it still was a good wage.

Cons

Worked for the JCPenney company for a number of years, in the beginning I thought that I had finally found a career that was long lasting and challenging. The downturn in the economy hurt the company more than people know, in my case I was given great performance reviews and thought that I was doing a good job. However, JCPenney went into survival mode and cut around 300 management positions effective April 1st 2011. These cuts had nothing to do with job performance and from speaking to other managers that I knew where due to pay. The company is very clearly focused on bringing in younger, CHEAPER talent. It doesn't matter how good you are at your job, you are the minority if you have a family. They do not promote an atmosphere of family they want you to be married to your job and family comes a distant second. In my time there under qualified kids where promoted to better management positions while us "family managers" where left on the outside looking in. Most recently JCPenney went to a Kohls model for management what they call the CustomerFIRST management structure, before this change was implemented the one and only condition on being considered for one of these new positions in the company was you have to make yourself relocatable up to 250 miles outside of your home store (again not promoting family) This was not true, they most recently offered a manager one of these new positions 860 miles from her home. However, this was only offered to her once they found out she was pregnant with her first child. Family First?

Viewing 13450 - 13452 of 13,534 Reviews

Glassdoor has 13,875 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.