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      JCPenney

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      JCPenney reviews

      3.3

      53% would recommend to a friend

      (13,534 total reviews)
      avatar

      Marc Rosen

      63% approve of CEO

      36% positive business outlook

      Ratings by demographic groups

      JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,534 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      14K reviews
      4.0
      Apr 27, 2011

      Great place but not much future.

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      JCPenney is a good place to work as a second job or for part time. There are part time benefits available, not that common. There are also benefits like the associate discount that make it great for moms or at the holidays.

      Cons

      For someone in my field (visual/display), there is not a lot of advancement. Also the company seems to be less focused on store environment and just focused on moving merch in and out quickly. It is also pretty much impossible to get a full time position.

      4.0
      Apr 25, 2011

      Ok, but....

      Customer service associate (menswear)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Exciting Retail enviroment High praise for a job well done Customer service is #1 Ability to move/train in several departments(although I worked primarily in mens, I was cross-trained in Shoes, Window Coverings, Catalog, Pricing, Visual, & Jewelry) Discount is not terrible at 20%

      Cons

      Associates are expected to man a register, keep fitting room cleaned out, keep your "Zone" clean, put up returns, and assist/greet ALL customers you come in contact with, even when you are the only associate in your department. Some managers base an associates value on how many credits they earn for every month. Any associate who does not meet goal is "listed" meaning they are placed on a list compiled of the associates who also did not meet goal and are required to undergo "coaching" from managers. Our store lacked a Loss Prevention Manager because we were only a "C" class store therefore merchandise frequently walked out the door.

      4.0
      Apr 12, 2011

      Former JC Penney Supervisor

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - great benefit package - health, dental - for full-time associates - great rapport with many of my fellow associates - in some cases, friends for life! - 20% associate discount on most items - lots of ways our store appreciates associates - pizza / sub lunches, $5 certificates, etc.

      Cons

      - management on a rotatating schedule - difficult to get a weekend day off, usually had to try to switch with another management associate. - lots of "selling" - JCP credit card, take the survey, magazine suscriptions - each store has a daily goal. - even though there are exclusions to many coupons / discounts , some customers have played the "let me speak to the manager" game. The store manager usually gives in, these customers tell their friends and they expect this kind of treatment always. Why have rules?

      Viewing 13447 - 13449 of 13,534 Reviews
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      ReviewsJCPenney reviews

      Glassdoor has 13,875 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.