Intermittent support
Pros
Trying to maintain a friendly culture and provide a good service. Trying to catch up to competition with better customer service.
Cons
UK team always waiting around for Australian team say so. Australia team have everything sorted but some parts of UK are several steps away from decisions that aren’t ever/effectively communicated through team managers. Some team managers definitely don’t want to manage people and are not shy about telling their team, makes people feel unwanted and looking for support elsewhere. So many Slack channels it’s hard to keep track of which one to go to for information and several are made up of exactly the same people. More systems to learn and use daily than you can count on one hand. Two different finance systems ?? Why?? And one is awful. Absolutely no foresight of operational organisation even with the impressively experience leadership team, so there are often sudden scrambles to sort out something that should have been a small issue months ago or not at all. UK team doesn’t have monthly or weekly meetings, so all relationship support is down to the individual to make and maintain, let alone find out what the rest of the team is doing. One on one meetings are arranged, rearranged and cancelled with little or no notice to the individual.
