Pros
Overall a great place to work as a high school student. Hours are decent, management is chill, customers (for the most part) are easygoing and fun to deal with. There's never a time where you'll sit around twiddling your thumbs- be it putting away drags, filling in holes, or doing shipments, you're pretty much always busy. Even if you get no hours, you'll usually make bank off of commission.
Cons
SOPs are absolutely asinine. More often then not, they're impossible to make. For every pair of shoes you sell, you're expected to sell a pack of socks to go with it. That's all fine and dandy until you realize that the cheapest shoes we sell are $45, and the cheapest pack of socks is $9.95. Additionally, 25% of your goal is expected to be multiples- meaning two pairs of shoes or more in one sale. Which, again, is great if you were shopping at say, Gucci, where the target customer has that much to spend, or Forever 21, where their target audience can afford that many shoes because they're so cheap; but the target audience is young people like the ones working at Journeys; the ones that don't have money. Finally, accessories are expected to make up 10% of your sales. Accessories consist of ugly, overpriced shirts inappropriate for the season (seriously, crop-tops in the winter?) and overpriced bags. Schedules also won't be made up until the night before the start of a new work week, so you'll get texted Sunday morning's schedule on Saturday night. The write up system is incredibly infuriating; miss two of your SOPs, that's a write up. Miss your volume, that's a write up. You can get two write ups in just a month, when three is the max you're allowed. Speaking of volume, it's nearly impossible to make your volume when you're scheduled for three hours a week, one day a week, during a day they know is going to be slow. Three hours a week just isn't worth anyone's time.
