Is Journeys a good company to work for?

Journeys has an overall rating of 3.0 out of 5, based on over 3,620 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 44% of employees would recommend working at Journeys to a friend and 29% have a positive outlook for the business. The best reviews about Journeys have been left by employees working as ASM (Area Sales Manager) , District Sales Manager and District Training Manager .

Does Journeys pay their employees well?

According to anonymously submitted Glassdoor reviews, Journeys employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Journeys. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Journeys?

44% of Journeys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Journeys 2.6 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Journeys?

Sales Associate (1018) , Store Manager (372) , Co-Manager (191) , Sales Lead (186) , Retail Sales Associate (156) , Assistant Manager (117) , Part Time Sales Associate (93) , Manager (88) , Co Manager (66) , Key Holder (32) , Sales Associate/Cashier (32) , Sales (29) , ASM (Area Sales Manager) (27) , Sales Representative (23) , Retail Store Manager (22)

What are the pros of working at Journeys according to real employee reviews?

"There are so many great people for you to learn from if you only speak up and put forth the effort." ((in 179 reviews)); "Pretty laid back and great coworkers depending where you are located!" ((in 144 reviews)); "Fun work environment to be in and kind co workers who want to help you also a sweet" ((in 98 reviews)); "Great discount and fun environment to work in opportunity to grow" ((in 51 reviews)); "great environment and people best working experience i’ve had" ((in 47 reviews))

What are the cons of working at Journeys according to real employee reviews?

"6 day work weeks with extremely low pay and very small commission even if you sell a lot" ((in 534 reviews)); "Bad Managers that were not professional in talking to their workers" ((in 214 reviews)); "Long hours not enough pay" ((in 166 reviews)); "Sales oriented job but no commission until in management Only fruitful when business is busy." ((in 110 reviews)); "Unless you’re able to have a steady staff then there’s no work life balance involved." ((in 80 reviews))

What are the top reviewed Journeys locations?

Nashville , Houston , New York , Atlanta , Pittsburgh , Orlando , Chicago , Dallas , San Antonio , Los Angeles , Indianapolis , Philadelphia , Phoenix , Miami , Tampa , Buford , Saint Louis , Charlotte , Las Vegas , Raleigh , Memphis , Cincinnati , Richmond , Greensboro , Austin , Buffalo , Albuquerque , Frisco , San Diego , Seattle

Journeys reviews

3.0

44% would recommend to a friend

(3,568 total reviews)

Andy Gray

50% approve of CEO

29% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.2

Culture & values

2.8

Career opportunities

2.7

Senior management

2.6

Work/Life balance

2.4

Compensation and benefits

Journeys has an employee rating of 3.0 out of 5 stars, based on 3,568 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Journeys employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Jan 29, 2025

awful!

Part time sales associate

Recommend

CEO approval

Business Outlook

Pros

- weekly pay - occasionally fun enviroment - they played mcr in stores

Cons

- sales leads and managers take sales from associates even if the manager has hit their sales goal and the associate is struggling, and then blame the associate when their sales are down - associates don’t make commission, only sales leads and management - at my location one of our managers would get mad over small stuff and go off calling every worker that wasn’t management stupid and an idiot and it created a poor work environment - customers are beyond stupid and rude - journeys claims to be an alt store or provide an attitude you can wear, but they employ people with little to no personality and dislike when you have one. - MANAGEMENT ARE LIARS!!!! i was told i was getting a permanent position and was hired outside of holiday season and then in january i was told i was seasonal and was let go! - you get written up for not bringing out 4 boxes of shoes and 2 pairs of socks to every customer (most people only want one pair of shoes and then you just have a bigger mess to clean up)

Journeys Response

1y

Thank you for sharing your review. If you would like to provide more details regarding your experience, please feel free to email us at journeyssocial@journeys.com.

1.0

Aug 30, 2023

Chaotic

Sales associate

Recommend

CEO approval

Business Outlook

Pros

None! Everything was disorganized and chaotic.

Cons

1) Competitive sales, with no commission or extra pay for more sales. The only perk for having great sales is not getting fired! THEY WILL FIRE YOU if you do not meet many sales goals you earn nothing for. 2) Harassment! Due to the competitive sales, with the risk of losing your job, this means your co-workers hate you, and bring toxic hostility if you get a sale, or will lie and input their information for your sale. It is a toxic environment and this is a teen shoe store nothing fancy. 3)Harassment Part 2! The customers DO NOT want to be followed around every inch of the store, they do not want employees down their necks or staring at them constantly. However, Journeys tells you to hover over them and keep asking questions even if they want to be left alone. When a customer wants space, you give them space. I saw many employees continuously approach after a customer rejection because these employees want to keep their jobs and management is watching your every move. Customers are not happy, and employees are stressed out. 4) Pay is $15 no negotiation, no increase.

Journeys Response

2y

Thanks for your input. Please feel free to email us at journeyssocial@journeys.com if you would like to share more about your experience.

5.0

Jan 3, 2018

Store Manager

Store manager

Recommend

CEO approval

Business Outlook

Pros

The best thing about working for Journeys is the positive and fun environment. Journeys has great company values that are demonstrated from the corporate environment to the store level. The company is big on customer experience.

Cons

Retail by nature is a demanding industry and creates a lot of overtime.

Viewing 19 - 21 of 3,568 Reviews

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Journeys

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awful!

Chaotic

Store Manager

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