Kastle Systems reviews

Thank you for sharing your feedback. We’re sorry that your experience at Kastle did not meet your expectations, and we take your comments seriously. Over the past year, we’ve made several important changes in the areas you highlighted: Field & Technician Enablement: We recently hired a dedicated leader whose sole focus is ensuring our field and technician teams have the training, resources, and support they need. Structured Training & Learning Paths: We’ve built clear learning paths for customer service roles and expanded training access across the company — including QR-code based product training, peer-to-peer micro-learnings, and over 55 new courses requested directly by employees (such as specialized Allegion lock training). Operational Improvements: We centralized dispatch operations to reduce the strain on individuals and ensure a more reliable, structured process for technicians and field staff. We know there is always more to do, but we are committed to listening, acting on employee feedback, and building an environment where our people feel supported and set up for success.