Most dishonest and unethical company I have ever worked for.
Pros
High hourly rate of pay.
Cons
Recruiters lie to interpreters to convince you to join their team. Management and staff simply refuse to speak to interpreters with professional courtesy. Everything is phrased as an insult or a vague threat. Gaslighting is their favorite tactic. It doesn't matter what proof you present that you were right about something, they will refuse to acknowledge when management and support staff have made a mistake. Recruiters, trainers and office support staff give contradictory, vague and/or flat out incorrect information to interpreters about their policies, then punish interpreters for doing exactly what they were told to do. This company shames and punishes interpreters for taking care of themselves. Sign Language Interpreters NEED personal care time to prevent injury. They also reprimand and punish interpreters for using the bathroom, expect you to give them embarrassingly graphic details of why you needed to take personal time, and make no exceptions for medical excuses. Management eavesdropped on communications shared in a PRIVATE Facebook group outside of Kelly services. They took words out of context and completely misrepresented things that were said in PRIVATE in order to reprimand the interpreter team. Management thereby incentivized backbiting and tattling when interpreters aired dissatisfaction with the company to one another IN PRIVATE. As of July/August 2023, Kelly Services mass terminated upwards of 40 honest, qualified and hard-working interpreters under false pretenses. They accused interpreters with perfect attendance records of not adhering to attendance policy. They accused interpreters who precisely followed the directions given for personal care and recovery time of abusing the system. They accused interpreters who followed every policy as it was outlined to them of violating policy because the information they received, through no fault of their own, was incorrect. They blamed interpreters for technical problems that were beyond our control. They accused interpreters of refusing calls, when it has been a WELL-KNOWN technical issue that some calls drop as soon as they ring and are counted as refused, and that sometimes refused calls show up on an interpreters log despite it never ringing. I've been shocked and appalled every step of the way by the way this company does business. I can't fathom how they could possibly survive when they are this cruel to their staff and this grossly incompetent.
