Kelly reviews

I was a help desk analyst at Kelly Services in Troy. There was only 6 positions open but they hired 8 people. The plan was that those that worked well enough would make it so 2 people out of the 8 hired are destined to be fired. Who runs a company like that? Why was there only 6 open spots open but you hire 8 people? You only get a total of 20 minutes for break time. Most other companies give you 30 minutes in an 8 hour shift. You dont always get a lunch break either. You get 3 days of training on the help desk and then are put on the phones. That is nowhere near long enough. Their ticketing system and knowledge base left a lot to be desired. Plus there was little information on who the subject matter experts where when you had a problem that was not in the knowledge base. Plus this company was touting the fact that they got an award from the Detroit free press as one of the best places to work. Who did Kelly Services pay off and how much to get that award? One of the worst work experiences I have ever had. Terrible

They recently started a continuity model on the contract I am with. I am being forced to do more and more work with no raises, the training is poor or non-existent. Recently we have been informed that if we fail a knowledge check we can be put on corrective action while also being told we will be taking calls we will not be trained for. We are being set up to fail and underpaid and under trained to take escalations.