There is far more weight placed in metrics that have the potential to be negatively impacted by factors completely outside of an employee's control, such as user error, ill intents, or even technical issues on the company's end. They allow a little wiggle room to try and compensate for it, but even when metrics fall within that wiggle room it can potentially prevent employees from being selected for promotion or other programs and opportunities within the company.
Numbers are numbers and they don't really look beyond those as far as metrics are concerned. They change things around a lot though, trying to find the best happy medium to measure that mysterious goal of "greatness". They're nowhere near finding it yet though, so be prepared for constant change throughout your career if you work with this company. It can make things interesting, but it can also be incredibly frustrating at times.
There's also a good chance that you'll run into quite a few technical issues. Either from faulty equipment, or server outages, or updates gone haywire... I've pretty much seen it all. Good news - they try to resolve things quickly and will replace the important equipment should anything go wrong. Bad news - if you're unlucky you might wind up going through quite a few replacements. They do not pay for time lost due to technical issues.
In addition, while the pay is decent, the amount of benefits offered through the company's resources are poor and far more expensive than what a person can find on the normal insurance markets. They are not affordable in most areas without additional income coming from somewhere else, and certainly not worth the cost. Considering it takes a year to gain access to those benefits anyway, I advise searching elsewhere for insurance unless/until they offer something better.
Another note, while it isn't a huge negative, is worth noting - if you're in a customer facing line of business, be prepared to work past the end of your shift almost every day you work.
And last but definitely not least - as with any company, there can be plenty of bad eggs among the staff. And a lot of those bad eggs can end up rising in the ranks pretty fast too, if they got lucky with their metrics. It happens everywhere, but still good to be aware of.
Sure, there are a lot of issues. But I am glad to say that they do listen to suggestions and seem to be doing what they can, when they can, with what tools they can work with for the most part. And as I mentioned earlier, the overall value of the pros do still outweigh the issues.
