Kessler Collection reviews

Terrible corporate managment. It seems they come up with terrible ideas based on no reasearch whatsoever. Than insist on sticking to the bad ideas after they clearly are failing. They do not hire experienced managers..thwy hire "soldiers" or people aillingto be come YES people.. Clones if you will...the kind that are happy to keep on keeping on with concept the guests hate. The managment rarely even interact with the guest unless the guest is extremely unhappy. But even in that case its near impossible to locate one. They never ask or listen to the employees suggestions. After all we are the ones that know what the guest like or dont like. We hear it every day. The so called GPs are very under appreciated and treated unequally. Some gp are held to stamdards and others can do as they please. All the women leaders in the st. Augustine kessler are condescending and talk to the employees like children. The men are just weak and inexperienced. They would know how to make a schedule if there lives depended on it. Until i find a better job.. I dream of the day that they realize the custo.ers comingto an extravagant resprt expect an extravagant restaurant... Not tapas and cheap white leather. I smile all day and y Tryto be the best I can but after years of managment turn over and being treated with zero respect. . I had to atleast warn future applicant of what youre walking into.

This is really a poorly managed company. All decisions are dictated from corporate and property leadership has very little say. Corporate office implements SOPs that completely ignore the needs of the particular property and employe. There actions and management style actively make working there more difficult and unpleasant. There is also a revolving door of management.