Is KeyBank a good company to work for as a Client Relationship Associate?

Client Relationship Associate professionals working at KeyBank have rated their employer with 2.8 out of 5 stars in 97 Glassdoor reviews. This is a lower than average score with the overall rating of KeyBank employees being 3.6 out of 5 stars. Search open Client Relationship Associate Jobs at KeyBank now and start preparing for your job interview by browsing frequently asked Client Relationship Associate interview questions at KeyBank .

Does KeyBank pay Client Relationship Associate employees well?

Client Relationship Associate professionals rate their compensation and benefits at KeyBank with 2.2 out of 5 stars based on 97 anonymously submitted employee reviews. This is 42.9% worse than the company average rating for salary and benefits. Find out more about Client Relationship Associate salaries at KeyBank.

How happy are Client Relationship Associate professionals working at KeyBank?

42% of Client Relationship Associate employees at KeyBank would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Client Relationship Associate professionals have also rated KeyBank with a 2.4 rating for work-life-balance, 2.9 rating for diversity and inclusion, 2.8 rating for culture and values and 2.3 rating for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (142) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (31) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 307 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 209 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 197 reviews)); "Good work life balance if you are not in Investment Banking" ((in 181 reviews)); "Great culture and respect for work life balance" ((in 141 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 150 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 72 reviews)); "No training manuals or formalized training." ((in 70 reviews)); "highly political environment; favoritism is abundant" ((in 28 reviews)); "Low raises and bonuses (if any)" ((in 25 reviews))

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KeyBank

KeyBank Client Relationship Associate reviews

2.8

42% would recommend to a friend

(97 total reviews)

Chris Gorman

46% approve of CEO

42% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.8

Culture & values

2.4

Work/Life balance

2.3

Career opportunities

2.2

Compensation and benefits

2.1

Senior management

Client Relationship Associate employees have rated KeyBank with 2.8 out of 5 stars, based on 97 company reviews on Glassdoor. This indicates that most Client Relationship Associate professionals have an average working experience there. KeyBank is rated 25% below average by Client Relationship Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

97 reviews

3.0

Jul 28, 2014

A Good Bank With Typical Bank Issues

Relationship manager

Recommend

CEO approval

Business Outlook

Pros

Pay and Benefits decent, coworkers care for the most part, most products well conceived, if you sell you usually get support, consistency of the brand

Cons

Sr management seems stuck in slow mode, technology needs overhaul, political petty games, constantly changing directions, want sales but no pay to do so

4.0

Jul 13, 2014

It was a good company to work for opportunities to advance.

Relationship manager

Recommend

CEO approval

Business Outlook

Pros

Being able to be involved with several different organizations that interest you with individuals who share the same interest.

Cons

Certain managers weren't very professional.

3.0

Mar 26, 2014

Great pay, questionable ethics

Relationship manager

Recommend

CEO approval

Business Outlook

Pros

base salary and bonus structure are great. Internal/support departments are incredibly helpful. I would consider working there again, just not in a sales role.

Cons

Upper management does not care about employees or customers. I often worked over 40 hours per week (which I expected and don't mind), but when I casually mentioned it to my manager I was told not to bring it up again. Ironically, there was a class-action lawsuit for just such practices and I did receive some extra pay. Investment Advisers chose mutual funds and annuities based on payout, not client needs. The final straw came when I attended a training led by the regional manager. His advice was to "twist the knife in our customer's weaknesses to convinced them our solutions are best". He's no longer with the company, but overall this is the companies mentality. Sales through fear, regardless of pay, is no way to conduct business.

Viewing 64 - 66 of 97 Reviews

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KeyBank

KeyBank Client Relationship Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A Good Bank With Typical Bank Issues

It was a good company to work for opportunities to advance.

Great pay, questionable ethics

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