Is KeyBank a good company to work for?

KeyBank has an overall rating of 3.6 out of 5, based on over 3,824 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at KeyBank to a friend and 52% have a positive outlook for the business. The best reviews about KeyBank have been left by employees working as Quantitative Analyst , Financial Analyst and Intern .

Does KeyBank pay their employees well?

According to anonymously submitted Glassdoor reviews, KeyBank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at KeyBank. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at KeyBank?

58% of KeyBank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KeyBank 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (143) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (32) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 299 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 212 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 202 reviews)); "Good work life balance if you are not in Investment Banking" ((in 180 reviews)); "Great Culture and Place to Work" ((in 140 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 147 reviews)); "No training manuals or formalized training." ((in 77 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 72 reviews)); "Branch managers have lied about being at work, abused time off, show up late, leave early, will not be in rotation to work weekends." ((in 29 reviews)); "highly political environment; favoritism is abundant" ((in 27 reviews))

What are employees saying about KeyBank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KeyBank layoffs and their outlook for job security at KeyBank in 2026.

What are the top reviewed KeyBank locations?

Cleveland , Seattle , Buffalo , Brooklyn , Overland Park , New York , Portland , Denver , Albany , Salt Lake City , Columbus , Tacoma , Cincinnati , Indianapolis , Pittsburgh , Amherst , Portland , Dayton , Boise , Syracuse , Toledo , Rochester , Salem , Bellevue , Lockport , Dallas , Hartford , Atlanta , Chicago , Canton

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KeyBank

KeyBank reviews

3.6

58% would recommend to a friend

(3,514 total reviews)

Chris Gorman

64% approve of CEO

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Mar 11, 2019

Don’t work here if you hate micromanagement

Banker

Recommend

CEO approval

Business Outlook

Pros

OK pay, uncapped goals. Don’t fall for it.

Cons

Very regimented goals. Tons of micromanagement and favoritism. Don’t voice your personal opinions or they will be twisted and used against you.

2.0

Mar 6, 2019

Demanding work with little help

Personal banker

Recommend

CEO approval

Business Outlook

Pros

Competitive pay PTO 10 paid holidays Maternity/paternity leave after 1yr 401k match 6%

Cons

There is a lack of help in the branch. The branch model only supports two tellers, and expects the PB’s to consistently act as a teller. Clients become unhappy due to long wait times, and leave us awful reviews because of it. Management expects us to do more with less, and it just isn’t possible. This was my biggest issue with key, but is one of MANY. Poor work-life balance Very sales driven No time to meet with clients out of office Poor branch model Lack of training

3.0

Feb 24, 2019

So so job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Set schedule. Office was decent. Night shifts you have time to study for school.

Cons

Subjecting employees to abusive wealth management clients. It’s not okay to allow customer to abuse the staff just because they’re customers. The environment is one of fear. They hold every single tiny mistake over your head and remind you of it all the time. Even if you’re new.

Viewing 352 - 354 of 3,514 Reviews

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Jobs at KeyBank

Equity Research Associate – Oil & Gas

Associate, Equity Research - Healthcare

Data Inventory Engineer

Credit Review Officer - Payments or Counterparty

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Ratings by category

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Don’t work here if you hate micromanagement

Demanding work with little help

So so job

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