KeyBank Bank Manager reviews

Lack of communication in management. There was a lot of pressure to make our sales goal each month.

This is a company that runs with very little support and does not make its employees feel valued. The branches have little foot traffic so you have to be on the phone "dialing for dollars" which basically means harassing customers and convincing them to open a 'Hassle Free" checking account that they don't need. You will be required to sell 'payments' which are checking accounts and credit cards and have a number of appointments per day. All this unattainable based on the lack of traffic in the branch. Everyone I work with has to make things up so as not get a PIP (performance improvement plan) Conference calls everyday and you have to tell everyone how many calls you made, how many payments you sold, and your involvement in product promotions. You are expected to visit businesses to sell the 'key at work' program which is impossible because as a 'sales professional' you are required to be in a cash drawer which means you are also being a teller. Key wants you to do both jobs but still produce sales. Sales positions in branches are always available because people quit or get fired due to the system of sell, sell, sell when there are no customer to sell to.