KeyBank reviews

3.6

60% would recommend to a friend

(3,510 total reviews)
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Chris Gorman

64% approve of CEO

53% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Nov 18, 2014

Senior Leadership is Lacking

Recommend
CEO approval
Business Outlook

Pros

They pay every two weeks. Otherwise, this was a very disappointing employment experience.

Cons

Wretched technology. A poor understanding of marketing and differentiation. Failure to understand regional differences in markets and consumer/business behaviors. I honestly believe the bank leadership thinks how people are in the Midwest is how they are on the East or West Coasts. That's ridiculous. Poor brand stewardship: underfunded media, weak creative, hyper-conservative and slowwww decision making, retail store branding inconsistency. In general, poor marketing made worse by arrogant senior management. Finally, the different systems cobbled together make for a frustrating employee and client experience. NOTHING is easy to do at KeyBank.

1.0
Nov 17, 2014
Recommend
CEO approval
Business Outlook

Pros

From most other reviews you can quickly see that there are many great people in operations and sales. They work hard to salvage the brand and hide the completely inadequate technology infrastructure this bank possesses.

Cons

Speaking strictly on the technology side: Dated systems with a completely political hierarchy. Force-rank performance reviews with extreme bias toward those that quietly take the blame and give their managers credit. Managers live in fear that their "number" will be next and they will be forced to look for a new position (of which many would have a very hard time finding). Upward mobility is non-existent until someone retires or dies... period.

1.0
Oct 8, 2014

Stay Away!!!!!

Recommend
CEO approval
Business Outlook

Pros

You might qualify for some lucrative bonuses. Paid Time Off is a good benefit, but depending on your boss they will not respect your time off and they will bother you on vacation. Some co-workers were great people.

Cons

This place simply does not care about people. Have a great year they will shower you with money. Have a sub par year because of internal or external situations beyond your control and you will find yourself under a PIP, performance improvement plan. Get to stage three and they are looking to get rid of you. They try to actually act like the PIP process is a good thing. My five year service pin was simply tossed across a table at me. Constant turnover among front line sales employees because it is a miserable place to try to find job security. Many people collect their bonus in March and jump ship even if they were considered high performing, like I was.

Viewing 127 - 129 of 3,510 Reviews

Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.