KeyBank reviews

3.6

60% would recommend to a friend

(3,510 total reviews)
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Chris Gorman

64% approve of CEO

53% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
3.0
Aug 8, 2025
Recommend
CEO approval
Business Outlook

Pros

a few good people who cared, some not so much

Cons

bad tech/computer issues across retail locations, effects customer service negatively, training is mostly virtual and varies from how coworker will tell you leaves out important details and proper time to read procedures is often not given, management didnt communicate realistic expectations clearly or standardized enough nor do they have much capacity to listen to employees regarding real issues. impossible to get clear answers around important matters. many angry clients leaving and closing accounts

1.0
Aug 7, 2025
Recommend
CEO approval
Business Outlook

Pros

They allow for a flexible work style.

Cons

Compensation package is not competitive though benefits are good.

2.0
Aug 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Work Life balance just like any other bank advisor role

Cons

Constantly making it harder to be successful and win for your clients. Reducing book size, number of branches, branch staff quality continues to decline year over year.

Viewing 133 - 135 of 3,510 Reviews

Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.